CPE SETA_Computer Systems Analyst II

People Technology And Processes; Maryland; On-site; USD 108,000 - 120,000; Full time

Job summary

People Technology And Processes in Aberdeen Proving Ground, MD is seeking a Computer Systems Analyst II to serve as the central IT coordination point for CPE and NEC, handling end user accounts and ticket management in the AESD REMEDY system.

The role requires a Bachelor's degree (or eight years of relevant technical experience) and at least five years in IT, with hands-on skills in Windows, Office applications, VPN, security tools, and enterprise device management to support mission-critical

Qualifications

• Bachelor’s degree or eight years of equivalent IT experience.
• Minimum five years of relevant IT experience required.

Responsibilities

• Serve as the central IT liaison between CPE and NEC.
• Manage end user accounts and IT tickets in AESD REMEDY.
• Resolve NIPR and SIPR hardware and software issues.
• Support IT planning, equipment fielding, and network/print devices.
• Enforce information management and IT security requirements.

Education

Bachelor’s Degree

Eight years of relevant technical experience

Tools

ATCTS

AESD REMEDY

MS Office 2013

Windows 7+

CISCO VPN client

McAfee security suite

JAVA

Job description

Job Location: Aberdeen Proving Ground, MD 21005

Salary Range: $108,000.00 - $120,000.00

Title: Computer Systems Analyst II

Clearance Type: Secret

Scope: Provide Information Technology subject matter expertise and services.

Responsibilities

• Being the central point of contact for all coordination/integration/planning efforts between CPE and NEC to include (but not limited to) end user account maintenance in the Army Training and Certification Tracking System (ATCTS) and ticket submission and management in the Army Enterprise Service Desk (AESD) REMEDY ticketing system.
• Resolving NIPR (unclassified) and SIPR (classified) enterprise, hardware, and software technical issues to include (but not limited to) system and end user account maintenance.
• Serving as Information Management Specialist in effectively assisting in the organization’s management of Information Management/Information Technology (IM/IT) processes and resources which enable the organization’s business and mission effectiveness.
• Being proficient in using, deploying, administering, and configuring at the Army Enterprise Level, the entire MS Office 2013 Suite to include Outlook, Windows 7 or above Operating System, Project Pro, Visio, Access, PowerPoint; Adobe Acrobat Reader/Creative Cloud/Pro, Lotus Sametime Chat and MS Communicator applications, CISCO VPN client, McAfee security suite, and JAVA.
• Being proficient in using, deploying, administering, and configuring at the Army Enterprise Level network and non-network multi-function printers, computer docking stations, monitors, televisions, routers, switches; anything connected to end user's computers and/or the Aberdeen Proving Ground enterprise.
• Supporting analog and digital multi-line telephones.
• Supporting CISCO virtual communication equipment.
• Communications: Garrison telecommunications may include voice, video and computer communication lines, local area networks, telephone systems, facsimile systems, and secure/non-secure telephone systems.
• Automation: Computer software, peripherals, web services database management, knowledge management copiers, and support secure and non-secure electronic associated services.
• IT Planning: IT service level management, life cycle planning, new equipment fielding, teleconference services, wireless infrastructure, and mission systems support.
• Information Assurance: Enforce Information Assurance/Computer Network Defense policies and procedures, in accordance with NEC direction, accreditations, Goal 1 waivers, Certificates of Networthiness (CONS), Army Portfolio Management System (APMS), and IA training for Garrison.

Qualifications

• Bachelor’s Degree and a minimum of five (5) years of relevant experience is required.
• Education requirement can be substituted with eight (8) years of relevant technical experience.