CPE SETA_Computer Systems Analyst II

People, Technology & Processes, LLC; Maryland; On-site; USD 90,000 - 120,000; Full time

Job summary

People, Technology & Processes, LLC seeks a Computer Systems Analyst II to provide IT subject matter expertise for Army systems at Aberdeen Proving Ground, MD. The role centers on coordinating/ integrating IT efforts with CPE and NEC, managing end-user accounts in ATCTS, and REMEDY ticketing.

Responsibilities include resolving NIPR/SIPR issues, supporting IM/IT processes, and ensuring secure IT operations within Army Enterprise constraints and software suites.

Qualifications

• Bachelor’s Degree and a minimum of five (5) years of relevant experience is required.
• Education requirement can be substituted with eight (8) years of relevant technical experience.

Responsibilities

• Coordinate/integrate planning efforts between CPE and NEC, including end-user account maintenance in ATCTS and ticket management in AESD REMEDY.
• Resolve NIPR (unclassified) and SIPR (classified) issues to include system and end-user account maintenance.
• Assist in Information Management/IT processes to enable business and mission effectiveness.
• Proficient with Army Enterprise Level MS Office 2013 Suite and related applications (Outlook, Windows 7+, Project Pro, Visio, Access, PowerPoint; Acrobat, Lotus Sametime, MS Communicator).
• Operate Army Enterprise Level network hardware and printers, docking stations, monitors, routers, switches, and devices connected to end-user PCs at Aberdeen Proving Ground.
• Support analog/digital multi-line telephones.
• Support CISCO virtual communication equipment and related telecoms (voice/video/data).
• Automation: software, peripherals, web services, databases, knowledge management systems.
• IT Planning: service level management, life cycle planning, equipment fielding, teleconferencing, wireless infra, mission support.
• Information Assurance: enforce IA/CND policies per NEC direction and related compliance.

Education

Bachelor’s Degree

Eight years of relevant technical experience

Job description

Description

Title:

Computer Systems Analyst II

Clearance Type:

Secret

Scope:

Provide Information Technology subject matter expertise and services.

Responsibilities (including But Not Limited To)

• Being the central point of contact for all coordination/integration/planning efforts between CPE and NEC to include (but not limited to) end user account maintenance in the Army Training and Certification Tracking System (ATCTS) and ticket submission and management in the Army Enterprise Service Desk (AESD) REMEDY ticketing system.
• Resolving NIPR (unclassified) and SIPR (classified) enterprise, hardware, and software technical issues to include (but not limited to) system and end user account maintenance.
• Serving as Information Management Specialist in effectively assisting in the organization’s management of Information Management/Information Technology (IM/IT) processes and resources which enable the organization’s business and mission effectiveness.
• Being proficient in using, deploying, administering, and configuring at the Army Enterprise Level, the entire MS Office 2013 Suite to include Outlook, Windows 7 or above Operating System, Project Pro, Visio, Access, PowerPoint; Adobe Acrobat Reader/Creative Cloud/Pro, Lotus Sametime Chat and MS Communicator applications, CISCO VPN client, McAfee security suite, and JAVA.
• Being proficient in using, deploying, administering, and configuring at the Army Enterprise Level network and non-network multi-function printers, computer docking stations, monitors, televisions, routers, switches; anything connected to end user's computers and/or the Aberdeen Proving Ground enterprise.
• Supporting analog and digital multi-line telephones.
• Supporting CISCO virtual communication equipment.Communications: Garrison telecommunications may include voice, video and computer communication lines, local area networks, telephone systems, facsimile systems, and secure/non-secure telephone systems.
• Automation: Computer software, peripherals, web services database management, knowledge management copiers, and support secure and non-secure electronic associated services.
• IT Planning: IT service level management, life cycle planning, new equipment fielding, teleconference services, wireless infrastructure, and mission systems support.
• Information Assurance: Enforce Information Assurance/Computer Network Defense policies and procedures, in accordance with NEC direction, accreditations, Goal 1 waivers, Certificates of Networthiness (CONS), Army Portfolio Management System (APMS), and IA training for Garrison.

Qualifications

Required Qualifications:

• Bachelor’s Degree and a minimum of five (5) years of relevant experience is required.
• Education requirement can be substituted with eight (8) years of relevant technical experience.