IT Systems Analyst: 24/7 End-User Tech & Incident Expert

The Addison Group; Tacoma (WA); Vor Ort; USD 55.000 - 85.000; Vollzeit

Zusammenfassung

The Addison Group in Tacoma, WA is seeking an IT Support Specialist to receive, triage, and resolve incidents and requests across the organization. You will work with end users, log tickets, and ensure timely resolution or escalation while maintaining professional communication.

You will support Windows OS issues, hardware, and network-related problems, participate in on-call rotations, and collaborate with cross-functional teams to uphold service levels and customer satisfaction.

Qualifikationen

• Minimum 3 years of IT experience required.
• Minimum 2 years’ direct Windows OS troubleshooting experience.
• Bachelor’s degree in CS/IT preferred.
• Willingness for 24/7 on-call support and on-site response within 30 minutes.

Aufgaben

• Handle IT incidents and service requests via phone, IM, email, and walk-ins.
• Provide timely resolution or escalation; maintain professional communication.
• Log tickets and update them to meet SLA; keep knowledge base updated.
• Support deployment and maintenance of end-user devices and hardware.
• Collaborate with facilities and vendors on IT infrastructure needs.
• Be available for after-hours on-call rotations and respond on-site within 30 minutes.

Kenntnisse

Customer support

Communication skills

Problem solving

On-call

Windows troubleshooting

Ausbildung

Bachelor's degree in CS/IT related field

High School Diploma or equivalent

Jobbeschreibung

The Addison Group in Tacoma, WA is seeking an IT Support Specialist to receive, triage, and resolve incidents and requests across the organization. You will work with end users, log tickets, and ensure timely resolution or escalation while maintaining professional communication.

You will support Windows OS issues, hardware, and network-related problems, participate in on-call rotations, and collaborate with cross-functional teams to uphold service levels and customer satisfaction.