IT Systems Analyst

Addison Group; Tacoma (WA); On-site; USD 63,000 - 77,000; Full time

Job summary

The Addison Group is seeking an experienced IT Support Specialist to deliver hands-on technical support in our Tacoma facility. You will troubleshoot hardware, software, and applications, and ensure smooth daily IT operations for end users onsite.

Ideal candidates have strong Active Directory skills, solid problem-solving abilities, and a track record supporting diverse business applications in a fast-paced environment.

Qualifications

• 3+ years of hands-on IT support in a multi-app environment.
• Strong Active Directory experience managing user accounts and permissions.
• Proven troubleshooting skills with independence in diagnosing issues.
• Experience with Windows OS, hardware, and enterprise tech.
• Familiarity with multiple business applications and platforms.
• Excellent communication and customer service, especially in person.
• Able to work independently and in on-site industrial settings.
• Willingness to participate in after-hours on-call rotation.
• Valid driver's license and eligibility to obtain TWIC card.
• Ability to operate within safety requirements of an industrial site.

Responsibilities

• Provide onsite end-user support for hardware, software, network, and apps.
• Manage user accounts and access in Active Directory.
• Diagnose and resolve issues across Windows OS and apps.
• Support diverse application environments and unfamiliar systems.
• Respond to incidents via phone, email, tickets, and in person.
• Install and deploy desktops, laptops, mobile devices, printers.
• Troubleshoot conference room AV, phones, peripheral devices.
• Document issues and solutions in the ticketing system.
• Collaborate with remote teams and vendors for infra issues.
• Provide hands-on support for data center and onsite IT infra.
• Maintain IT assets and documentation.
• Participate in after-hours on-call rotation.

Skills

Active Directory

Customer service

Technical troubleshooting

Desktop support

Onsite support

Education

Bachelor's degree in IT/CS

Tools

Microsoft 365

Ticketing systems

Job description

IT Support Specialist

Salary: $70k

Location: Onsite – Tacoma, WA

Position Overview

We are seeking an experienced, hands‑on IT Support Specialist to provide technical support in a fast‑paced, operational environment. This individual will be responsible for troubleshooting hardware, software, and application issues, supporting end users, and ensuring day‑to‑day IT operations run smoothly.

The ideal candidate will have strong Active Directory experience, excellent troubleshooting skills, and a background supporting a wide variety of business applications and technologies. This role requires someone who is comfortable working independently, interacting directly with employees throughout the facility, and resolving technical issues in a hands‑on environment.

Key Responsibilities

• Provide onsite technical support to end users, troubleshooting hardware, software, network connectivity, and application‑related issues.
• Manage user accounts, permissions, access requests, and account lifecycle activities within Active Directory.
• Diagnose and resolve technical issues across Microsoft Windows operating systems and a variety of business applications.
• Support a diverse application environment, quickly learning and troubleshooting unfamiliar systems.
• Respond to IT incidents and service requests through phone, email, ticketing systems, and in‑person interactions.
• Install, configure, image, and deploy desktops, laptops, mobile devices, printers, and other IT equipment.
• Troubleshoot conference room A/V systems, phones, and peripheral devices.
• Document technical issues, resolutions, and troubleshooting procedures within the ticketing system.
• Collaborate with remote IT teams and vendors to troubleshoot infrastructure and equipment issues.
• Provide hands‑on support for network closets, data center equipment, and other onsite IT infrastructure.
• Maintain IT assets, inventory, and technical documentation.
• Participate in an after‑hours on‑call rotation to support critical business operations.

Required Qualifications

• 3+ years of hands‑on IT support, desktop support, or technical support experience, preferably in a complex, multi‑application environment.
• Strong Active Directory experience, including user account management, permissions, access troubleshooting, and general administration.
• Strong technical troubleshooting and problem‑solving skills, with the ability to independently diagnose issues and identify solutions.
• Experience supporting Microsoft Windows operating systems, hardware, and common enterprise technologies.
• Experience working in environments with multiple business applications and software platforms, with the ability to learn and support unfamiliar systems.
• Proven ability to troubleshoot issues beyond basic password resets and routine help desk requests.
• Excellent communication and customer service skills, with a personable, approachable demeanor and comfort providing in‑person support to employees.
• Ability to work independently, prioritize competing requests, and collaborate with local and remote technical teams.
• Willingness to participate in an after‑hours on‑call rotation and respond onsite within required timeframes.
• Valid driver's license and eligibility to obtain a TWIC (Transportation Worker Identification Credential) card.
• Ability to work in an industrial environment and meet applicable site safety and physical requirements.

Preferred Qualifications

• Experience supporting IT operations in an industrial, manufacturing, refinery, or other 24/7 operational environment.
• Experience with Microsoft 365, networking fundamentals, endpoint management, and IT ticketing systems.
• Experience providing onsite infrastructure support and working with remote technical teams.
• Bachelor's degree in Information Technology, Computer Science, or a related field.

Ideal Candidate Profile

We are looking for a well‑rounded IT professional who brings more than basic help desk experience. The right candidate will have a strong technical foundation, particularly in Active Directory, and be confident troubleshooting unfamiliar issues across different systems and applications. They should be proactive, personable, comfortable engaging with employees throughout the facility, and willing to take ownership of issues from start to resolution.