IT Systems Administrator - Network & Help Desk Lead

Equus Workforce Solutions; Bangor (ME); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Restaurant d’entreprise

Indemnités de stage/alternance

Job summary

Equus Workforce Solutions in Bangor, ME seeks an IT professional to design, develop, and implement methods that enhance the Center LAN and ensure secure, reliable operations. You will submit software for approval and keep firmware up to date, while promoting safe and compliant IT practices across the center.

The role includes installing updates, managing software/hardware inventories, and providing help desk support with timely ticketing, data backups, and user training on new systems.

Qualifications

• Bachelor’s degree in computer science or related field from a four-year college or university, or equivalent combination of education and experience.
• Experience working with diverse population of youth.
• A valid driver’s license in the state of employment with an acceptable driving record.

Responsibilities

• Designs, develops, and implements methods which enhance, simplify, and assure operation of the Center LAN.
• Submits software to Data Center for approval.
• Ensures unauthorized software is not installed on the network.
• To the extent possible, assures the latest version of all Center software is being used.
• Ensures the latest drivers and other firmware are kept current with technology standards.
• Installs updates and other software mandated by Equus or DOL.
• Provides research and analysis for third party software purchase.
• Provides research and analysis for third party hardware research.
• Makes recommendations for reallocation of resources based on the four-year replacement plan.
• To the extent possible, performs ongoing maintenance of computer equipment not covered by Maintenance agreement.
• Schedules and coordinates repairs covered by warranty or maintenance agreement.
• Aids users to backup data on individual networks.
• Provides technical support and assistance to help desk inquiries and problems.
• Answer Help Desk phone and create tickets.
• Creating and monitoring of support cases submitted via email.
• Setup and maintain IT asset inventory.
• Ensures that the EPMS is kept up to date with the proper information about the center’s automated equipment.
• Point of contact for any video conferencing requirements.
• Ensures staff are appropriately trained on any new or changed system software or requirements.
• Ensures all staff complete security awareness training and that records are maintained.
• Clearly communicates and consistently models appropriate CSS and employability skills.
• Maintains accountability of staff, students, and property.
• Adheres to safety practices in all areas of responsibility.
• Fosters and sustains a conducive environment at the center, ensuring it remains free from harassment, intimidation, and disrespect, thereby ensuring a safe space for both staff and students to engage in work and learning.
• Attends all required staff training opportunities.
• Other duties as assigned.

Skills

Driver's license

Help desk support

Network administration

Education

Bachelor’s degree in computer science or related field

Job description

Equus Workforce Solutions in Bangor, ME seeks an IT professional to design, develop, and implement methods that enhance the Center LAN and ensure secure, reliable operations. You will submit software for approval and keep firmware up to date, while promoting safe and compliant IT practices across the center.

The role includes installing updates, managing software/hardware inventories, and providing help desk support with timely ticketing, data backups, and user training on new systems.