Junior Systems Administrator - IT Support & Troubleshooting

Koch Office Group an EO Johnson Business Technologies Company; Waterloo (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision, and life保险

Short- and long-term disability

Paid time off and holidays

Parental leave and family care days

Job summary

Locknet Managed IT is seeking a Systems Administrator I to support clients and internal users, ensuring reliable and secure operations. You will handle end-user requests, troubleshoot issues, and perform remote installs and maintenance in a fast-paced, client-focused environment.

This entry-level role emphasizes problem-solving, strong customer service, and growth in diagnostic and remote-management tools, with opportunities to contribute to FAQs and best practices.

Qualifications

• Diploma in Computer Science or related field or 2 years of hands-on IT experience.
• Experience supporting Microsoft desktop and server OS and Microsoft Office.
• Strong customer service mindset with clear verbal and written communication.

Responsibilities

• Provide first-level technical support by receiving, prioritizing, documenting, and resolving end-user requests via phone, email, and ticketing systems.
• Build rapport with users, gather problem details, and deliver friendly, professional service.
• Troubleshoot issues using diagnostic utilities, knowledge bases, and documented processes.
• Perform remote-based solutions including software installs, upgrades, system configuration, backups, and preventive maintenance.
• Escalate issues when needed while maintaining clear documentation through resolution.
• Test and verify fixes to ensure issues are fully resolved.
• Complete post-resolution follow-ups to ensure user satisfaction.
• Identify trends in support issues and contribute to preventative solutions, help sheets, and FAQs.
• Participate in an after-hours on-call rotation as scheduled.
• Perform other duties as assigned.

Skills

Customer service

Communication

Diagnostics tools

Documentation

Time management

Windows support

Education

College diploma in Computer Science or related field

Tools

Microsoft Windows

Microsoft Office

Remote management tools

Job description

Locknet Managed IT is seeking a Systems Administrator I to support clients and internal users, ensuring reliable and secure operations. You will handle end-user requests, troubleshoot issues, and perform remote installs and maintenance in a fast-paced, client-focused environment.

This entry-level role emphasizes problem-solving, strong customer service, and growth in diagnostic and remote-management tools, with opportunities to contribute to FAQs and best practices.