IT Helpdesk Manager & Systems Lead

Utah State University; Logan (UT); On-site; USD 75,000 - 98,000; Full time

Job summary

Utah State University seeks a Helpdesk Manager (ComputerTechnician Lead) to oversee the CEHHS IT Helpdesk, assign priorities, staff, and manage service tickets to ensure high service levels.

The role requires leadership in scheduling, training, and performance evaluation, with responsibilities spanning procurement, security templates, and VM image rollout across college computers. Strong communication is essential.

Qualifications

• Bachelor’s degree in MIS or CS or four years of IT management experience with relevant certifications.
• Excellent interpersonal and communication skills.
• Strong problem solving and analytical abilities.

Responsibilities

• Manage staff assignments and ticket priorities; oversee incident escalation.
• Develop and maintain standard OS images rollout across college computers.
• Create security templates using Active Directory for college devices.
• Hire, train, schedule, supervise staff and evaluate performance.
• Oversee day-to-day CEHHS IT Helpdesk operations and service levels.
• Communicate with clients via email, phone, or ticketing platform.
• Procure computer hardware, software, and peripherals; manage purchases.

Skills

Staff management

Communication

Problem solving

Leadership

Customer service

Education

Bachelor’s in MIS/CS or related

4 years IT management experience with certs

Tools

Active Directory

Ticketing system

Job description

Utah State University seeks a Helpdesk Manager (ComputerTechnician Lead) to oversee the CEHHS IT Helpdesk, assign priorities, staff, and manage service tickets to ensure high service levels.

The role requires leadership in scheduling, training, and performance evaluation, with responsibilities spanning procurement, security templates, and VM image rollout across college computers. Strong communication is essential.