IT Support Lead: Secure Networks & Help Desk

CAE USA; Altus (OK); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Benefits package

Safe work environment

Career development & advancement

Work-life balance

Job summary

CAE USA is seeking an IT leader to manage customer service/helpdesk, ensure database and network security, and coordinate access and deployments for a global network. The role entails securing systems, provisioning accounts, and guiding a team responsible for incident resolution and user support.

The position requires coordinating backups, improving Help Desk processes, and training users while working with network and software staff on program changes and security controls.

Qualifications

• Bachelor’s degree in MIS, CS, SE or equivalent tech field.
• 5+ years IT experience in IT/help desk/ops roles.
• Experience with host/client/server, network migration and integration.
• Proficiency with Windows Server, AD, SQL, and common enterprise software.

Responsibilities

• Lead the IT Help Desk team and manage incident response.
• Secure and monitor C-17 TS IT systems and network access.
• Coordinate software/hardware deployments and backups.
• Document procedures and train users on desktop applications.

Skills

Leadership

IT help desk

Network security

Backup management

SQL/Database

Active Directory

Windows Server

Documentation

Education

Bachelor’s degree in MIS/CS/SE

Tools

Active Directory

SQL

Windows Server

Cisco IOS

MS Office

Job description

CAE USA is seeking an IT leader to manage customer service/helpdesk, ensure database and network security, and coordinate access and deployments for a global network. The role entails securing systems, provisioning accounts, and guiding a team responsible for incident resolution and user support.

The position requires coordinating backups, improving Help Desk processes, and training users while working with network and software staff on program changes and security controls.