Systems Administrator I - IT Help Desk & Remote Support

Locknet Managed IT; Onalaska (WI); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Parental leave

Job summary

Locknet Managed IT is seeking a motivated Systems Administrator I to support clients and internal users, ensuring reliable, secure, and efficient IT operations. Early-career professionals will troubleshoot, assist with remote management, and contribute to proactive solutions in a fast-paced, client-focused environment.

You will respond to help requests, document steps, and work with diagnostic tools while building foundational technical skills and a strong service mindset.

Qualifications

• Bachelor's or associate degree in Computer Science or related field preferred or 2+ years hands-on IT experience.
• Experience supporting Microsoft desktop and server operating systems and Microsoft Office.
• Strong customer service mindset with excellent verbal and written communication skills.
• Ability to troubleshoot hardware and software issues across PCs, printers, laptops, and servers.
• Working knowledge of diagnostic and help desk tools.
• Excellent documentation, organization, and time management skills.

Responsibilities

• Provide first-level technical support by receiving, prioritizing, documenting, and resolving end-user requests via phone, email, and ticketing system.
• Build rapport with users, gather problem details, and deliver friendly, professional service.
• Troubleshoot issues using diagnostic utilities, knowledge bases, and documented processes.
• Perform remote-based solutions including software installs, upgrades, configuration, backups, and preventative maintenance.
• Escalate issues when needed while documenting resolutions.
• Test and verify fixes and complete post-resolution follow-ups.

Skills

Customer service

Troubleshooting

Documentation

Time management

Communication

Problem solving

Team collaboration

Education

College diploma in Computer Science or related field

Two years of IT experience

Tools

Microsoft Windows OS

Microsoft Office

Remote management tools

Ticketing system

Job description

Locknet Managed IT is seeking a motivated Systems Administrator I to support clients and internal users, ensuring reliable, secure, and efficient IT operations. Early-career professionals will troubleshoot, assist with remote management, and contribute to proactive solutions in a fast-paced, client-focused environment.

You will respond to help requests, document steps, and work with diagnostic tools while building foundational technical skills and a strong service mindset.