IT Helpdesk

Woongjin, Inc; San Jose (CA); On-site; USD 36,368 - 51,797; Full time

Job summary

Woongjin, Inc is seeking a skilled Systems Maintenance Professional in San Jose, California. The role focuses on installing and configuring both hardware and software components and troubleshooting related issues. A vital part of this position includes meticulous asset management and ensuring compliance with safety standards while providing user support.

The ideal candidate has over 4 years of experience in the field, with relevant certifications such as A+ or Cisco Certified Network Associate. Excellent communication and problem-solving skills are crucial for success in this position.

Qualifications

• 4+ years of experience in computer networks and systems maintenance.
• A+, Linux+, or Cisco Certified Network Associate accreditation advantageous.
• Forman deployment experience and Ansible experience.
• Experience with RHEL, CENTOS, ROCKY, UBUNTU installations and support.
• Asset Management experience required.

Responsibilities

• Installing and configuring hardware and software components.
• Troubleshooting hardware and software issues.
• Conducting daily backup operations and managing technical documentation.
• Providing first point of contact support for users.

Skills

Computer networks maintenance

A+

Linux+

Cisco Certified Network Associate

Forman deployment experience

Ansible

RHEL, CENTOS, ROCKY, UBUNTU

Asset Management

Communication skills

Interpersonal skills

Attention to detail

Problem-solving skills

Job description

Job Description

• Installing and configuring hardware and software components to ensure usability.
• Rack and stacking Server, lifting up to 50lb weight.
• Troubleshooting hardware and software issues.
• Ensuring electrical safety standards are met.
• Repairing or replacing damaged hardware.
• Upgrading the entire system to enable compatible software on all computers.
• Install and configure systems which support infrastructure and/or R&D activities.
• Develop and maintain installation and configuration procedures.
• Performing tests and evaluations of new software and hardware.
• Providing support to users and being the first point of contact for error reporting.
• Establishing good relationships with all departments and colleagues.
• Conducting daily backup operations.
• Managing technical documentation.
• Operations and Support
• Asset Management, includes 4 physical asset audits per year
• Need to track inventory any time

Qualifications

• 4+ years of experience in computer networks and systems maintenance.
• A+, Linux+, or Cisco Certified Network Associate accreditation advantageous.
• Forman deployment experience
• Ansible experience
• RHEL, CENTOS, ROCKY, UBUNTU, and other Linux base OS installation, management, and support
• Asset Management experience
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Attention to detail.
• Good problem-solving skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.

*** NO C2C ***

Compensation

$32-$32