IT Systems Administrator: ERP, Data & Integrations

Dream Finders Homes; Franklin (TN); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

Vacation & Holidays - generous PTO & 8

401(k) Savings Plan with company match

Employee Wellness and Employee Support

Home Purchase Discount for Associates

Pet Insurance

Job summary

Dream Finders Homes in Franklin, TN is seeking an IT Support/ERP Analyst to provide technical support, application maintenance, and data administration across ERP and core business systems. You will troubleshoot user issues, help upgrade enterprise applications, and ensure system integrity in a fast-paced construction environment.

Key duties include supporting Newstar, BuildPro, Salesforce, Oracle, and other critical tools; running SQL queries and producing reliable reports; monitoring data

Qualifications

• Experience supporting ERP/CRM or financial/operational software.
• Strong problem-solving and written/verbal communication skills.
• Familiarity with purchasing, construction, sales, operations, or accounting workflows.

Responsibilities

• Troubleshoot and resolve user issues across ERP and core business systems.
• Run SQL queries and utilize reporting tools to review ERP data and maintain accuracy.
• Monitor cross-system data synchronization and investigate failed or incomplete transactions.
• Assist with system upgrades, patches, and enhancements; validate test environments.
• Maintain ticket tracking, create SOPs/KB articles, and train departments on system best practices.
• Collaborate with internal teams and external vendors to optimize workflows and automate processes.
• Assist with user access, security reviews, and tier-2 IT help desk requests.

Skills

ERP experience

CRM experience

SQL familiarity

Analytical skills

Communication skills

Business workflows

Tools

Newstar

BuildPro

Salesforce

Oracle

HubSpot

SQL Server

Citrix

ConnectWise

DocuSign

InformXL

Job description

Dream Finders Homes in Franklin, TN is seeking an IT Support/ERP Analyst to provide technical support, application maintenance, and data administration across ERP and core business systems. You will troubleshoot user issues, help upgrade enterprise applications, and ensure system integrity in a fast-paced construction environment.

Key duties include supporting Newstar, BuildPro, Salesforce, Oracle, and other critical tools; running SQL queries and producing reliable reports; monitoring data