IT Systems Administrator

Dream Finders Homes; Franklin (TN); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

Vacation & Holidays - generous PTO & 8

401(k) Savings Plan with company match

Employee Wellness and Employee Support

Home Purchase Discount for Associates

Pet Insurance

Job summary

Dream Finders Homes in Franklin, TN is seeking an IT Support/ERP Analyst to provide technical support, application maintenance, and data administration across ERP and core business systems. You will troubleshoot user issues, help upgrade enterprise applications, and ensure system integrity in a fast-paced construction environment.

Key duties include supporting Newstar, BuildPro, Salesforce, Oracle, and other critical tools; running SQL queries and producing reliable reports; monitoring data

Qualifications

• Experience supporting ERP/CRM or financial/operational software.
• Strong problem-solving and written/verbal communication skills.
• Familiarity with purchasing, construction, sales, operations, or accounting workflows.

Responsibilities

• Troubleshoot and resolve user issues across ERP and core business systems.
• Run SQL queries and utilize reporting tools to review ERP data and maintain accuracy.
• Monitor cross-system data synchronization and investigate failed or incomplete transactions.
• Assist with system upgrades, patches, and enhancements; validate test environments.
• Maintain ticket tracking, create SOPs/KB articles, and train departments on system best practices.
• Collaborate with internal teams and external vendors to optimize workflows and automate processes.
• Assist with user access, security reviews, and tier-2 IT help desk requests.

Skills

ERP experience

CRM experience

SQL familiarity

Analytical skills

Communication skills

Business workflows

Tools

Newstar

BuildPro

Salesforce

Oracle

HubSpot

SQL Server

Citrix

ConnectWise

DocuSign

InformXL

Job description

Reporting to the Director of IT, this role provides technical support, application maintenance, and data administration across ERP and core business systems. The ideal candidate is a self-starter with strong problem-solving skills, responsible for maintaining system integrity, resolving user issues, and assisting with software upgrades across enterprise platforms.

KEY RESPONSIBILITIES

• Application Support: Troubleshoot and resolve user issues across Newstar, BuildPro, Salesforce, Oracle, and other business-critical systems.
• Data Integrity & Reporting: Run SQL queries and utilize reporting tools to review ERP data, identify discrepancies, and maintain reporting accuracy.
• Integrations & Monitoring: Monitor cross-system data synchronization and investigate failed or incomplete transactions.
• Upgrades & Testing: Assist with system upgrades, patches, and enhancements; validate test environments following database refreshes or configuration changes.
• Documentation & Training: Maintain ticket tracking, build knowledge base articles/SOPs, and train business departments on system best practices.
• Cross-Functional Collaboration: Partner with internal teams and external vendors to optimize workflows, automate processes, and resolve technical issues.
• User & Help Desk Administration: Assist with user access, security reviews, and tier-2 IT help desk service requests.

QUALIFICATIONS & SKILLS

• Experience: Background supporting ERP, CRM, or financial/operational software. Industry experience in homebuilding, construction, real estate, or manufacturing is a plus.
• Technical Aptitude: Familiarity with or willingness to learn SQL, reporting tools, system integrations, and application administration.
• Systems Exposure: Exposure to Newstar, BuildPro, Salesforce, Oracle, HubSpot, SQL Server, Citrix, ConnectWise, DocuSign, or InformXL preferred.
• Soft Skills: Strong problem-solving abilities, excellent written/verbal communication, attention to detail, and a customer-service mindset.
• Business Understanding: Familiarity with purchasing, construction, sales, operations, or accounting workflows.

WORK ENVIRONMENT

• The work environment is representative of an office/field setting.
• The noise level in the work environment is usually quiet to moderate.
• Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job .

PHYSICAL DEMANDS

While performing the responsibilities of the job, the employee is required to talk and hear. Vision a bilities required by the job are close vision. The employee is often required to sit and use their hands and fingers to handle, feel, and operate office equipment such as a computer, cop ier, and office supplies.

In addition, the employee is occasionally required to stand, walk, reach with their arms and han ds, and to stoop, kneel or crouch. Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.

Note: This document describes the minimum, essential duties, responsibilities, skills, abilities, effort, and working condition s of the position. It in no way implies that these are the only functions to be performed by the incumbe nt. Workers are required to follow any other job-related instructions and to perform any job-rela ted functions req uested by a supervisor or manager. Successful performance requires that the incumbent possess and utilize the abilities and skills described. All fu nctions are subject to reasonable modification to accommodate individuals with disabilities. Some functions may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.

Equal Opportunity Employer

Location(s)

414 Forrest Crossing Suite 107 , Franklin , TN 37064 , United States

Compensation

n/a

Benefits

• Health Insurance - Medical, Dental & Vision
• Vacation & Holidays -- generous PTO & 8 holidays
• 401(k) Savings Plan with company match
• Employee Wellness and Employee Assistance Programs
• Home Purchase Discount for Associates
• Pet Insurance

Posting Close Date

n/a