System Administrator_26-01000

LeadStack Inc.; Austin (TX); On-site; USD 41,000 - 76,000; Full time

Job summary

LeadStack Inc. is seeking an IT System Administrator / Technical Support professional for a 9-month contract in Austin, TX. The role is on-site in the Austin office, requiring daily presence and hands-on support for Windows, Mac, and mobile devices.

You will assist with hardware/software inventories, asset management, and deployment of new systems, while maintaining documentation and clear communication. Occasional travel to the secondary Austin office is expected.

Qualifications

• Experience supporting Windows and macOS on laptops and mobile devices.
• Excellent written and spoken English.
• Able to explain complex technical information to non-technical staff.
• Experience with Excel, OneNote, OneDrive and SharePoint.

Responsibilities

• Provide day-to-day technical support for hardware and software issues on laptops and mobile devices (Windows & Mac).
• Assist in asset/inventory management and deployment of new systems.
• Support network equipment, phones and teleconferencing gear.
• Assist in data center and computer room operations.
• Document troubleshooting steps and create user instructions for others.
• Communicate technical information clearly to staff and teams.
• Occasional travel to Austin office as needed.

Skills

Windows proficiency

MacOS proficiency

Mobile devices support

Office 365/SharePoint

Documentation

Communication

Troubleshooting

Tools

Mobile device management

Job description

Job Title: IT System Administrator /Technical Support

Duration: 9 Months Contract

Location: Austin, TX 78746

On-site position, 5 days per week in the Austin, TX office

PR: $30/hr - $55/hr on W2

Description:

• Provide day-to-day technical support to local and remote employees for hardware and software issues on their laptops and mobile devices . Windows and MAC, Iphone & Android.
• Assist in various IT functions such as hardware and software inventory and rolling out new systems to end users/groups . Maintains passwords, data integrity and file system security for the desktop environment. Manage asset management, inventory management and shipping and receipt of hardware.
• Assists in maintenance of network equipment, phones, and teleconference equipment.
• Assists in the support of the computer room and data center operations arena .
• Excellent written and spoken English
• Fully proficient with the Windows and MacOS operating systems
• Experience with supporting the Microsoft Office Suite. Extensive experience with Excel, OneNote, Onedrive and SharePoint.
• Thorough understanding of pc computer hardware and efficient troubleshooting techniques.
• Documentation skills for creating instruction and documenting troubleshooting techniques and solutions for others to follow.
• Ability to communicate highly technical information to both technical and nontechnical personnel
• High level of accountability and ability to perform detailed and technical initiatives from start to finish with minimal supervision
• Occasional optional travel to our additional office in Austin for support.