IT Support/Vote Clerk

Taleo; Helena, Northern (MT, KY); Hybrid; USD 28,000 - 50,000; Full time

Job summary

Legislative Branch in Helena, MT seeks a Short-Term Tech Support role for the legislative session. Responsibilities include training on the vote system, running the vote system during Floor Sessions (including Saturdays), on-camera support with professional appearance, and maintaining neutrality in bill voting.

Technical duties include level-1 support, account management, setup for new staff, and hands-on hardware/software training. Open until filled; E-Verify applies.

Qualifications

• Typically education and experience equivalent to a 2-year degree in computer science or a related field.
• Other combinations of education and/or experience may be considered.

Responsibilities

• Provide level-1 technical support and respond to inquiries promptly.
• Use problem solving techniques to understand, isolate and document problems.
• Work with level two and three staff to solve more challenging problems.
• Manage user accounts, access, passwords, and lockouts.
• Set up new staff, test applications, deploy equipment, and document in tracking system.
• Provide hands-on training on hardware and software to computer users.
• Keep current on software and hardware products and capabilities.
• Perform in-person, telephone, or email help desk support for hardware, software, network, AV, and inventory.

Skills

Customer service

Problem solving

Training

Communication

Education

2-year degree in computer science or related field

Tools

OLIS

User accounts management

Job description

Position Title:

This is a short term position for the legislative session. This position will start as soon as possible and will go thru June 30th, 2027. This position is non-partisan.

DUTIES

• Training on the vote system
• Run the Legislative vote system during Floor Sessions (includes Saturdays)
• On camera support, must maintain proper dress and appearance
• Maintain political neutrality on bill voting

Technical Support and Troubleshooting

• Responsible for providing level-1 technical support
• Respond to technical support requests and answers user’s inquiries in a timely manner to ensure minimal staff disruption
• Use problem solving techniques to understand, isolate and document problems, determine the best course of action or elevate the issue, and implement and document a solution
• Work with level two and three staff within OLIS or contractor personnel to solve more challenging problems
• Manage user accounts and access, change passwords, and reset user lockouts
• Help process new staff – set up user accounts and workstations, perform user application testing, deploy equipment, and document in tracking system

Help Desk Support

• Perform help desk functions by providing in-person, telephone, or email support for Branch users in the areas of hardware, software, network, audio/video, and inventory database support
• Monitor help desk tickets and respond to user support requests
• Respond to help desk calls or emails to support user needs, elevate tickets to others as needed to ensure timely response and effective resolution
• Look for patterns in help desk tickets and elevate for root-cause solution

Computer, Audio Video Hardware, Software & Network Administration

• Inventory management and control of hardware, software, and audio/video equipment
• Maintain hardware inventory to ensure that it is organized, clean, ready to deploy, and documented
• Inspect equipment, prepare it for installation, install and verify it is ready for user
• Perform basic hardware maintenance as needed for Branch hardware including such things as cleaning or replacing consumables for printers, plotters or copiers, replacing keyboards, monitors, ergonomic workstations, audio/video devices, etc.
• Image workstations, configure application settings, and verify proper functionality

Inventory & Device Management

• Maintain Branch asset inventory system with accurate identification and location information
• Help plan and implement the purchase and management of inventory and replacement equipment

Other Duties

• Provide hands-on technical training on hardware and software to computer users
• Keep current on the latest software and hardware products to maintain a working knowledge of hardware and software products and their capabilities
• Responsible for other duties but projects as assigned.

Typically education and experience equivalent to a 2-year degree in computer science or a related field which includes computer-related classes and 2-years of experience directly performing computer or audio/video support. Other combinations of education and/or experience may be considered.

This position is open until filled, but screening begins immediately.

The Legislative Branch participates in E-Verify to confirm employment eligibility. After accepting a job offer and completing Form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify, please visit the E-Verify website found here, Link to E-Verify Website [e-verify.gov].

Applicant Pool Statement : If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment : Not Applicable

Number of Openings: 2

Employee Status: Short Term

Recurring Schedule: Full-Time

Job Type: Standard

Shift: Day Job

Travel: No

Primary Location: Helena

Agency: Legislative Branch

Union: 000 - None

Posting Date: Aug 17, 2026, 3:33:59 PM

Closing Date: Ongoing

Required Application Materials: Cover Letter, Resume

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.