IT Support/Vote Clerk - Short Term

Taleo; Helena (MT); On-site; USD 30,000 - 47,000; Full time

Job summary

Taleo is seeking a short-term IT support specialist for a Montana legislative session. The role begins as soon as possible and runs through June 30, 2027, with non-partisan responsibilities and full-time hours in Helena.

Responsibilities include training on the vote system, running the vote system during floor sessions (including Saturdays), on-camera support, and maintaining political neutrality in bill voting. The position also covers level-1 support, workstation setup, and asset management.

Qualifications

• Requires typically a 2-year degree in computer science or related field and about 2 years of direct computer/AV support experience.
• Performs level-1 technical support and documents problems and solutions.
• Experience with configuring workstations and basic hardware maintenance is a plus.

Responsibilities

• Train users on the vote system and run the Legislative vote system during floor sessions (including Saturdays).
• Provide on-camera support and maintain professional appearance and neutrality.
• Deliver help desk support for hardware, software, network, and AV systems; monitor tickets and escalate as needed.
• Manage user accounts, access, and password resets; assist with staff onboarding and workstation deployment.
• Inventory and asset management for hardware, software, and AV equipment; image/workstation setup and testing.

Skills

Technical support

Help desk

Hardware troubleshooting

User training

Education

Two-year degree in Computer Science

Job description

Position Title

This is a short term position for the legislative session. This position will start as soon as possible and will go thru June 30th, 2027. This position is non-partisan.

DUTIES

• Training on the vote system
• Run the Legislative vote system during Floor Sessions (includes Saturdays)
• On camera support, must maintain proper dress and appearance
• Maintain political neutrality on bill voting

Technical Support and Troubleshooting

• Responsible for providing level-1 technical support
• Respond to technical support requests and answers user’s inquiries in a timely manner to ensure minimal staff disruption
• Use problem solving techniques to understand, isolate and document problems, determine the best course of action or elevate the issue, and implement and document a solution
• Work with level two and three staff within OLIS or contractor personnel to solve more challenging problems
• Manage user accounts and access, change passwords, and reset user lockouts
• Help process new staff – set up user accounts and workstations, perform user application testing, deploy equipment, and document in tracking system

Help Desk Support

• Perform help desk functions by providing in-person, telephone, or email support for Branch users in the areas of hardware, software, network, audio/video, and inventory database support
• Monitor help desk tickets and respond to user support requests
• Respond to help desk calls or emails to support user needs, elevate tickets to others as needed to ensure timely response and effective resolution
• Look for patterns in help desk tickets and elevate for root-cause solution

Computer, Audio Video Hardware, Software & Network Administration

• Inventory management and control of hardware, software, and audio/video equipment
• Maintain hardware inventory to ensure that it is organized, clean, ready to deploy, and documented
• Inspect equipment, prepare it for installation, install and verify it is ready for user
• Perform basic hardware maintenance as needed for Branch hardware including such things as cleaning or replacing consumables for printers, plotters or copiers, replacing keyboards, monitors, ergonomic workstations, audio/video devices, etc.
• Image workstations, configure application settings, and verify proper functionality

Inventory & Device Management

• Maintain Branch asset inventory system with accurate identification and location information
• Help plan and implement the purchase and management of inventory and replacement equipment

Other Duties

• Provide hands-on technical training on hardware and software to computer users
• Keep current on the latest software and hardware products to maintain a working knowledge of hardware and software products and their capabilities
• Responsible for other duties and projects as assigned.

Typically education and experience equivalent to a 2-year degree in computer science or a related field which includes computer-related classes and 2-years of experience directly performing computer or audio/video support. Other combinations of education and/or experience may be considered.

This position is open until filled, but screening begins immediately.

Applicant Pool Statement : If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment : Not Applicable

Number of Openings

2

Employee Status

Short Term

Recurring Schedule

Full-Time

Job Type

Standard

Shift

Day Job

Travel

No

Primary Location

Helena Agency : Legislative Branch Union : 000 - None

Posting Date

Aug 17, 2026, 3:33:59 PM Closing Date (based on your computer's timezone) : Ongoing

Required Application Materials

Cover Letter, Resume

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.