Assistant Information Desk Supervisor

Taleo; Helena, Northern (MT, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Montana Legislative Services Division seeks an Assistant Information Desk Supervisor for a SHORT TERM assignment in Helena. The role runs from November 9, 2026 through mid-May 2027, with a schedule 7:30 am–5:30 pm and some Saturdays. You will supervise desk staff, train colleagues, and handle public and legislative inquiries using computerized systems.

duties include inputting messages, answering calls, and maintaining courtesy, neutrality, and composure under pressure in a government setting.

Qualifications

• High school diploma or equivalent; knowledge or experience in government, public speaking and communication.
• Ability to supervise staff, maintain professional demeanor, and use telephone and computer systems.
• Fluency in standard English, courtesy, and adaptability under pressure.

Responsibilities

• Supervise Information Specialists, coordinate schedules, and assist in training.
• Answer in-person and telephone inquiries using a bill status system and other aids.
• Maintain neutrality and calm, handling challenging interactions professionally.

Skills

Public speaking

Communication

Telephone etiquette

Computer literacy

Neutrality under pressure

Education

High school diploma or equivalent

Tools

Information lookup systems

Job description

Job Description - Assistant Information Desk Supervisor - SHORT TERM (26142403)

Position Title:

Assistant Information Desk Supervisor - SHORT TERM - ( 26142403 )

This is a short-term position with the Montana Legislative Services Division. Work will start November 9, 2026, and may continue through the term of the 70th legislative session (mid-May 2027). Schedule will vary between the hours of 7:30 am - 5:30 pm, including some hours on Saturdays. The Legislative Services Division provides nonpartisan, independent services for the Legislature.

Duties:

Supervises the Information Specialists including coordinating schedules; assisting in training; and answering any staff questions that arise. This position will sit at the front on of the Information Desk in the State Capitol and handle in person public and legislative inquiries along with answering telephone inquiries from the public concerning the Legislature using a computerized bill status information system and a variety of other information aids; takes incoming telephone calls for legislators and inputs messages on a computerized messaging system according to office policies; and performs related duties as required. General knowledge of state government and the legislative process; prior knowledge of Montana government and legislative process preferred; and good knowledge of telephone procedures. Basic knowledge of supervision and human resources. Skill in the use of the telephone and computer keyboard. Ability to: answer the telephone using appropriate etiquette; interact with the public in an extremely courteous manner: input telephone messages with speed and accuracy; learn to use computerized systems to record and find information; learn to use various information aids and choose among them for an appropriate source for answering questions; speak and write standard English fluently; maintain neutrality; and remain calm and function under pressure and occasional inappropriate verbal abuse from the public.

Education/Experience:

The minimum knowledge, skills, and abilities required for entry at this position are typically acquired through a combination of education and experience equivalent to graduation from high school, with education or experience in government, public speaking, and communication.

Job is open until filled and screening begins immediately.

The Legislative Branch participates in E-Verify to confirm employment eligibility. After accepting a job offer and completing Form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify, please visit the E-Verify website found here, Link to E-Verify Website [e-verify.gov] .

Applicant Pool Statement : If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment : Not Applicable

Number of Openings

1 Employee Status : Short Term Recurring Schedule : Full-Time

Job Type

Standard

Shift

Day Job

Travel

No

Primary Location

Helena Agency : Legislative Branch Union : 000 - None

Posting Date

Sep 23, 2026, 2:43:16 PM Closing Date (based on your computer's timezone) : Ongoing

Required Application Materials : Resume

Contact Name : Kelly DaSilva | Contact Email : [e-mail] | Contact Phone : [phone] Anyone who needs to request a reasonable accommodation in the application or hiring process should contact the HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.