Senior Workstation Specialist - Hybrid IT Lead & VIP Support

State of Tennessee; Nashville (TN); Hybride; USD 49 000 - 62 000; Plein temps

Résumé du poste

State of Tennessee is seeking a Lead Workstation Specialist to deploy and maintain workstations across multiple agencies in Nashville. The role includes leading IT projects, troubleshooting complex issues, and ensuring asset inventory accuracy.

Travel is required, with a primarily Capitol Complex Service Center location. Qualifications include a Bachelor's degree with 3 years IT hardware/software maintenance experience or an IT Associate's Degree with substitutions as described.

Qualifications

• Bachelor's degree and three years of experience in hardware/software maintenance.
• Substitution for Bachelor's degree: Relevant IT Associate's Degree.
• OR
• An Associate's degree and two years of related IT experience may substitute for the bachelor's degree requirement.
• Substitution of Experience for Education: Related IT experience may substitute for the required bachelor's degree on a year-for-year basis to a maximum of four years.

Responsabilités

• Resolve complex hardware, software, and application issues for customers.
• Install, configure, and maintain laptops, desktops and peripheral equipment.
• Coordinate with vendors for advanced hardware/software support.
• Maintain accurate inventory of IT assets to include computers, peripherals, and related devices.
• Provide leadership and training within the IT department.
• Assist in hardware/software procurement and project implementation.
• Stay informed on technology trends through training and webinars.
• Assist VIPs with white-glove service.
• Ensure team's on-boardings are scheduled and coordinated.

Connaissances

Active learning

Writing

Speaking

Time management

Judgment & decision making

Formation

Bachelor's degree

Associate's degree

Outils

Computer

Cellphone

Printer

Software Administration Tools

Flash drives

Description du poste

State of Tennessee is seeking a Lead Workstation Specialist to deploy and maintain workstations across multiple agencies in Nashville. The role includes leading IT projects, troubleshooting complex issues, and ensuring asset inventory accuracy.

Travel is required, with a primarily Capitol Complex Service Center location. Qualifications include a Bachelor's degree with 3 years IT hardware/software maintenance experience or an IT Associate's Degree with substitutions as described.