IT Support Tier II — 4‑Day Week & Flexible Hours

First Call Computer Solutions; Missoula (MT); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health Savings Account

Paid time off

401k with 4% match

Certification assistance

Cell phone reimbursement

Paid parking

Kitchen and snacks

Employee IT purchasing discount

Team bonding events

Work-life balance

Job summary

First Call Computer Solutions in Missoula, MT seeks an experienced IT Support (Tier 2) to diagnose and resolve client IT issues, document steps, and ensure high-quality ticket handling. The role offers a 4-day work week option and 32/40-hour schedules, with competitive hourly pay and team-based collaboration.

You will contribute to delivering prompt customer service, supporting desktop OS, networks, and server environments, and assisting clients to get back to work quickly.

Qualifications

• Experience diagnosing and troubleshooting IT issues.
• Strong customer service and communication abilities.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Resolve IT issues and provide timely support to clients.
• Maintain and update IT documentation for cases.
• Ensure ticket quality and standard compliance.
• Collaborate with IT team to improve client results.
• Provide after-hours emergency support via on-call rotation.

Skills

Problem solver

Positive attitude

Ability to work under pressure

Attention to detail

Customer service

Quality assurance

Professional appearance

Desktop OS support

Workstation peripheral support

Server OS skills

Networking skills

Troubleshooting skills

Job description

First Call Computer Solutions in Missoula, MT seeks an experienced IT Support (Tier 2) to diagnose and resolve client IT issues, document steps, and ensure high-quality ticket handling. The role offers a 4-day work week option and 32/40-hour schedules, with competitive hourly pay and team-based collaboration.

You will contribute to delivering prompt customer service, supporting desktop OS, networks, and server environments, and assisting clients to get back to work quickly.