IT Support Pro (Tier 2) - 4-Day Week, Flexible Hours

Make Choteau Home; Missoula (MT); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health Savings Account

Paid vacation and holidays

401k with employer match

Certification assistance

Cell phone reimbursement

Paid parking

Office snacks and coffee

Flexible work schedule

Job summary

Make Choteau Home, a Western Montana IT services provider, seeks skilled IT support professionals to diagnose and resolve issues for our business clients. You will document information and deliver friendly, efficient service to end-users.

We offer a 4-day workweek and 32/40-hour options, with an 8am-5pm schedule and minimal local travel. Benefits include HSA medical/dental, 401k with match, and ongoing certification support.

Qualifications

• Strong customer service and IT problem-solving skills.
• Ability to diagnose common business IT issues quickly.
• Willingness to work 8am-5pm, Monday-Friday with after-hours on-call rotation.

Responsibilities

• IT issue resolution for clients
• IT documentation maintenance
• Ticket quality assurance
• Collaborate with IT team to improve client outcomes
• After-hours emergency support on rotation

Skills

IT support

Customer service

Problem solving

Attention to detail

Teamwork

Tools

Desktop OS support

Workstation peripherals

Networking

Server OS

Job description

Make Choteau Home, a Western Montana IT services provider, seeks skilled IT support professionals to diagnose and resolve issues for our business clients. You will document information and deliver friendly, efficient service to end-users.

We offer a 4-day workweek and 32/40-hour options, with an 8am-5pm schedule and minimal local travel. Benefits include HSA medical/dental, 401k with match, and ongoing certification support.