Support Engineer Tier 2 Great Falls

First Call Computer Solutions, Inc.; Great Falls (MT); On-site; USD 34,440 - 39,950; Full time

Benefits offered by this job

Rich medical/dental benefits

Paid vacation and holiday time

401k retirement match

Certification assistance

Team bonding events

Work-life balance flexibility

Job summary

First Call Computer Solutions, Inc. is seeking a full-time IT support professional based in the Great Falls area. The role includes diagnosing and resolving technical issues, documenting IT information, and providing excellent customer service. Our ideal candidate is a problem solver who enjoys challenging IT environments.

The position requires a mix of desktop and server operating system expertise as well as a commitment to quality assurance. Benefits include a flexible medical plan, retirement matching, paid time off, and professional development opportunities.

Qualifications

• Skilled in diagnosing and troubleshooting IT issues.
• Experienced in documenting IT-related information.
• Strong customer service orientation.

Responsibilities

• Resolve IT issues for clients.
• Maintain IT documentation.
• Ensure ticket quality assurance.
• Collaborate with IT Team for better results.
• Provide after-hours emergency support.

Skills

Problem solving

Customer service

Attention to detail

Quality assurance

Ability to work under pressure

Tools

Desktop operating systems

Server operating systems

Networking

Job description

This is a work‑from‑home position, only in the Great Falls area, as client on‑site visits in the area are required.

We are a fast‑paced company that offers IT support services to businesses located across Western Montana. Our goal is to deliver prompt and efficient solutions that turn our customers into raving fans!

We are seeking a highly skilled IT support professional who is dedicated to resolving technical problems and providing exceptional customer service. Our ideal candidate is a problem‑solver who enjoys tackling challenging issues and helping people get back to work.

As a member of our team, you will be responsible for diagnosing and troubleshooting IT issues for our clients, documenting IT‑related information, and providing friendly and efficient customer service to end‑users.

Job Details

Job Status: Full Time

Employee Type: Hourly

Pay: $25-29/hr DOE

Benefits

• Rich and flexible medical/dental with a Health Savings Account option.
• Paid Vacation, Sick and Holiday time.
• Retirement: 401k with 4% match and discretionary profit sharing.
• Certification assistance & continuing education benefits.
• Cell phone reimbursement.
• Personal IT purchasing employee discount.
• Team bonding events.
• Work‑life balance flexibility.

Work Schedule

8am-5pm Monday-Friday, occasional on‑call. General work schedule: 8am-5pm. Travel/License Required: Yes, moderate local travel.

Position Roles & Responsibilities

• IT issue resolution
• IT documentation maintenance
• Ticket quality assurance
• Working with IT Team to improve overall IT results for clients
• After hours emergency support via the on‑call rotation

Resource Profile

• Problem solver
• Positive attitude
• Ability to work under pressure
• Attention to detail
• Customer service
• Quality assurance
• Professional appearance and approach to work

Technical Skills

• Desktop operating system support skills
• Workstation peripheral support skills
• Intermediate and/or advanced use of server operating system skills
• Intermediate and/or advanced networking skills
• Intermediate and/or advanced overall troubleshooting skills