Tier 2 Support Engineer — Remote (Local Travel)

First Call Computer Solutions, Inc.; Great Falls (MT); Hybrid; USD 34,440 - 39,950; Full time

Benefits offered by this job

Rich medical/dental benefits

Paid vacation and holiday time

401k retirement match

Certification assistance

Team bonding events

Work-life balance flexibility

Job summary

First Call Computer Solutions, Inc. is seeking a full-time IT support professional based in the Great Falls area. The role includes diagnosing and resolving technical issues, documenting IT information, and providing excellent customer service. Our ideal candidate is a problem solver who enjoys challenging IT environments.

The position requires a mix of desktop and server operating system expertise as well as a commitment to quality assurance. Benefits include a flexible medical plan, retirement matching, paid time off, and professional development opportunities.

Qualifications

• Skilled in diagnosing and troubleshooting IT issues.
• Experienced in documenting IT-related information.
• Strong customer service orientation.

Responsibilities

• Resolve IT issues for clients.
• Maintain IT documentation.
• Ensure ticket quality assurance.
• Collaborate with IT Team for better results.
• Provide after-hours emergency support.

Skills

Problem solving

Customer service

Attention to detail

Quality assurance

Ability to work under pressure

Tools

Desktop operating systems

Server operating systems

Networking

Job description

First Call Computer Solutions, Inc. is seeking a full-time IT support professional based in the Great Falls area. The role includes diagnosing and resolving technical issues, documenting IT information, and providing excellent customer service. Our ideal candidate is a problem solver who enjoys challenging IT environments.

The position requires a mix of desktop and server operating system expertise as well as a commitment to quality assurance. Benefits include a flexible medical plan, retirement matching, paid time off, and professional development opportunities.