IT Support Technician - Windows & Mac (On-site)

100 Eli Lilly and Company; Indianapolis (IN); On-site; USD 65,000 - 152,000; Full time

Job summary

Lilly is seeking an IT Analyst to join the Unified Site Support team in Indianapolis, delivering 100% on-site support across five sites. You’ll troubleshoot hardware, software, and network issues, with a focus on Windows, Mac, and iOS devices, while ensuring security standards and user experience.

You’ll interact with customers directly, rotate through Tech On Point sites, and participate in on-call coverage after hours. High school diploma and IT experience required.

Qualifications

• Expert knowledge of setup, configuration, and use of computer hardware, software, and network including security and privacy principles.
• Proficient in troubleshooting end-user devices and enterprise apps (especially O365).
• Able to translate technical content for non-technical users and collaborate with Infrastructure teams.

Responsibilities

• Technicians will be the face of IT, addressing computer issues directly with Lilly resources.
• Identify and remediate hardware issues to improve productivity and ensure security standards.
• Work on-site 5 days a week with rotating Tech On Point responsibilities and after-hours on-call support.

Skills

Hardware & Software setup

End user support

O365 expertise

Security & privacy

Windows & Mac OS

Communication skills

Education

High School Diploma/GED

Bachelor’s IT degree

Tools

Microsoft 365

Apple Certifications / ACP

Microsoft 365 Fundamentals

Job description

Lilly is seeking an IT Analyst to join the Unified Site Support team in Indianapolis, delivering 100% on-site support across five sites. You’ll troubleshoot hardware, software, and network issues, with a focus on Windows, Mac, and iOS devices, while ensuring security standards and user experience.

You’ll interact with customers directly, rotate through Tech On Point sites, and participate in on-call coverage after hours. High school diploma and IT experience required.