IT Support Technician: Windows & 365 Expert

Vanir Construction Management, Inc.; Sacramento (CA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical insurance

Dental insurance

Vision insurance

HSA with employer contributions

Life insurance

AD&D and disability benefits

Flexible spending account (FSA)

Teladoc

Pet insurance

Paid time off

Employee assistance program (EAP)

Employee referral program

Job summary

Vanir Construction Management, Inc. seeks an IT Support Technician to provide frontline technical assistance across Vanir's offices, remote locations, and project sites.

You will troubleshoot hardware, software, connectivity, and end-user issues while supporting installation, configuration, maintenance, and deployment of IT equipment and systems. The role serves as a primary contact for technical help, maintains accurate support records, and collaborates with IT staff to ensure reliable and

Qualifications

• Associate degree in Information Technology, Computer Science, or related field or equivalent experience.
• 1+ year of technical support in a business environment.
• Working knowledge of Windows OS, hardware, peripherals, and business apps.
• Familiarity with Microsoft 365 apps (Outlook, Teams, OneDrive).
• Basic networking concepts (TCP/IP, DNS, DHCP, Wi‑Fi, VPN).
• Desirable: Active Directory, Microsoft Entra ID.
• Ability to diagnose and resolve problems using standard troubleshooting methods.
• Experience with IT ticketing, remote support, and endpoint management tools.
• Strong written and verbal communication; able to explain tech to nontech users.
• Ability to prioritize multiple requests and work independently or with a team.
• CompTIA A+ or equivalent preferred.

Responsibilities

• Troubleshoot hardware, software, network connectivity, and IT issues for staff, on-site and remotely.
• Manage IT help desk tickets: triage, document, prioritize, and escalate as needed.
• Install, configure, maintain, and replace computers, printers, and related equipment.
• Support Windows and Microsoft 365 applications, handling installation and troubleshooting.
• Assist with onboarding/offboarding: device prep, provisioning, access changes, asset recovery.
• Troubleshoot basic network connectivity and VPN issues; escalate complex problems.
• Support routine systems administration, account management, software deployment, endpoint maintenance, and security tasks as directed.
• Maintain accurate IT asset records and documentation of procedures.
• Identify and report IT security issues in line with policy and procedures.
• Document technical procedures and solutions to aid team knowledge base.
• Educate staff on proper use of IT systems and security practices.
• Coordinate with IT staff, vendors, and project teams to resolve issues and support projects.
• Assist with equipment relocations and IT deployments at offices and sites.
• Occasionally provide after-hours support for urgent issues or deployments.
• Follow IT standards, policies, and safety procedures with a service-oriented approach.
• Perform other duties as needed to support IT operations.

Skills

Windows OS

Hardware & peripherals

Microsoft 365

Networking basics

Active Directory

Entra ID

VPN

Ticketing system

Remote support

Effective communication

Education

Associate degree in IT/CS or equivalent

Tools

Remote support tools

Endpoint management tools

Job description

Vanir Construction Management, Inc. seeks an IT Support Technician to provide frontline technical assistance across Vanir's offices, remote locations, and project sites.

You will troubleshoot hardware, software, connectivity, and end-user issues while supporting installation, configuration, maintenance, and deployment of IT equipment and systems. The role serves as a primary contact for technical help, maintains accurate support records, and collaborates with IT staff to ensure reliable and