IT Support Technician – Tier 1 & 2 (Higher Ed)

Virginia Community Colleges

Virginia (MN)

On-site

USD 40,000 - 46,000

Full time

34 hours ago

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Job summary

Mountain Gateway Community College (MGCC) is seeking a capable Technical Services Support Specialist to deliver Tier 1 and Tier 2 assistance to faculty, staff, students, and other users. The role involves troubleshooting, installation, and maintenance of computer hardware and networking equipment, with emphasis on reliable service and timely problem resolution.

The successful candidate will maintain equipment inventories and support MGCC's computer replacement schedule, ensuring accurate records

Qualifications

Analytical and problem-solving abilities are essential.
Excellent interpersonal and customer service skills.
Effective written and verbal communication abilities.
Service-oriented approach to supporting faculty, staff, students, and users.
Ability to troubleshoot technical problems systematically and efficiently.
Strong attention to detail and accurate record keeping.
Ability to learn new technologies and adapt to changing environments.
Ability to work with users of varying technical expertise.
Ability to manage multiple priorities while maintaining responsiveness.

Responsibilities

Provide Tier 1 and Tier 2 technical support to the Technical Services Department and the broader user community.
Maintain accurate equipment inventory records and support the organization’s computer replacement schedule.