IT Operations Technician - Tier 1 & 2 Support

Mountain Gateway Community College; Clifton Forge (VA); On-site; USD 40,000 - 46,000; Full time

Job summary

Mountain Gateway Community College (MGCC) is seeking a Computer Operations Technician to provide Tier 1 and Tier 2 support for campus technology. You will troubleshoot, install, maintain, and support computer hardware, networking equipment, and related systems, while maintaining inventory records and supporting replacement schedules.

The role emphasizes responsive, professional, customer-focused assistance to faculty, staff, students, and other users, with 1–2 years of related technical

Qualifications

• Strong analytical and problem-solving abilities.
• Excellent interpersonal and customer service skills.
• Effective written and verbal communication skills.
• A service-oriented approach to supporting faculty, staff, students, and other users.
• The ability to troubleshoot technical problems systematically and efficiently.
• Strong attention to detail and accurate record keeping skills.
• The ability to learn new technologies and adapt to changing technical environments.
• The ability to work effectively with users who have varying levels of technical expertise.
• The ability to manage multiple priorities while maintaining a high level of responsiveness and professionalism.

Responsibilities

• Provide Tier 1 and Tier 2 technical support to the Technical Services Department and broader user community.
• Assist with troubleshooting, installation, maintenance, and support of computer hardware, networking equipment, and related technology systems.
• Maintain accurate equipment inventory records and support the organization’s computer replacement schedule.
• Provide responsive, professional, and customer-focused technical assistance to faculty, staff, students, and other users.

Skills

Analytical & problem-solving

Interpersonal skills

Customer service

Written & verbal communication

Troubleshooting

Attention to detail

Learning new technologies

Prioritization

User support

Education

Associate degree or equivalent education and experience

Associate degree in Computer Science or related field

Job description

Mountain Gateway Community College (MGCC) is seeking a Computer Operations Technician to provide Tier 1 and Tier 2 support for campus technology. You will troubleshoot, install, maintain, and support computer hardware, networking equipment, and related systems, while maintaining inventory records and supporting replacement schedules.

The role emphasizes responsive, professional, customer-focused assistance to faculty, staff, students, and other users, with 1–2 years of related technical