Computer Operations Technician

Mountain Gateway Community College; Clifton Forge (VA); On-site; USD 40,000 - 46,000; Full time

Job summary

Mountain Gateway Community College (MGCC) is seeking a Computer Operations Technician to provide Tier 1 and Tier 2 support for campus technology. You will troubleshoot, install, maintain, and support computer hardware, networking equipment, and related systems, while maintaining inventory records and supporting replacement schedules.

The role emphasizes responsive, professional, customer-focused assistance to faculty, staff, students, and other users, with 1–2 years of related technical

Qualifications

• Strong analytical and problem-solving abilities.
• Excellent interpersonal and customer service skills.
• Effective written and verbal communication skills.
• A service-oriented approach to supporting faculty, staff, students, and other users.
• The ability to troubleshoot technical problems systematically and efficiently.
• Strong attention to detail and accurate record keeping skills.
• The ability to learn new technologies and adapt to changing technical environments.
• The ability to work effectively with users who have varying levels of technical expertise.
• The ability to manage multiple priorities while maintaining a high level of responsiveness and professionalism.

Responsibilities

• Provide Tier 1 and Tier 2 technical support to the Technical Services Department and broader user community.
• Assist with troubleshooting, installation, maintenance, and support of computer hardware, networking equipment, and related technology systems.
• Maintain accurate equipment inventory records and support the organization’s computer replacement schedule.
• Provide responsive, professional, and customer-focused technical assistance to faculty, staff, students, and other users.

Skills

Analytical & problem-solving

Interpersonal skills

Customer service

Written & verbal communication

Troubleshooting

Attention to detail

Learning new technologies

Prioritization

User support

Education

Associate degree or equivalent education and experience

Associate degree in Computer Science or related field

Job description

Computer Operations Technician

Working Title | Computer Operations Technician

Role Title | Computer Operations Techn I

Role Code | 39011-SW

FLSA | Nonexempt

Pay Band | 03

Position Number | 28700064

Agency | Mountain Gateway Community College

Division | Mountain Gateway Community College (Div)

Work Location | Alleghany - 005

Hiring Range | $40,000 to $45,800

Full Time or Part Time | Full Time

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

Knowledge, Skills, and Abilities Strong analytical and problem-solving abilities. Excellent interpersonal and customer service skills. Effective written and verbal communication skills. A service-oriented approach to supporting faculty, staff, students, and other users. The ability to troubleshoot technical problems systematically and efficiently. Strong attention to detail and accurate record keeping skills. The ability to learn new technologies and adapt to changing technical environments. The ability to work effectively with users who have varying levels of technical expertise. The ability to manage multiple priorities while maintaining a high level of responsiveness and professionalism.

Associate Degree or equivalent education and experience; 1 to 2 years related technical experience; display professional deportment at all times

Preferred Qualifications: Associate Degree in Computer Science or related field.

Operation of a State Vehicle | No

Supervises Employees | Yes

Required Travel | TBD

Job Description

Mountain Gateway Community College (MGCC) is a two-year public institution of higher education and one of 23 community colleges in Virginia. The college is supported by the Commonwealth of Virginia; the counties of Alleghany, Bath, Botetourt (northern portion) and Rockbridge; the cities of Buena Vista, Covington, and Lexington; and the town of Clifton Forge. MGCC provides opportunities for the extension of knowledge, skills and personal enrichment in an environment that maintains high academic standards and respect for each individual. The college strives to keep programs and services financially and geographically accessible for all students. Credit and non-credit courses are offered to meet life-long learning needs. On-site and distance learning options incorporate up-to-date technologies.

The Technical Services Support Specialist provides Tier 1 and Tier 2 technical support to the Technical Services Department and the broader user community. This position assists with troubleshooting, installation, maintenance, and support of computer hardware, networking equipment, and related technology systems. The position is responsible for maintaining accurate equipment inventory records and supporting the organization’s computer replacement schedule. The successful candidate will provide responsive, professional, and customer-focused technical assistance to faculty, staff, students, and other users.

Posting Number | CLS_4783P

Recruitment Type | General Public - G

Number of Vacancies | 1

Job Open Date | 10/01/2026

Job Close Date | 10/11/2026

Agency Website | www.mgcc.edu/jobs

Background Check Statement Disclaimer The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting https://jobs.vccs.edu/postings/101812