Computer Operations Technician

Commonwealth of VA Careers; Virginia (MN); On-site; USD 40,000 - 46,000; Full time

Job summary

Mountain Gateway Community College (MGCC) is seeking a Computer Operations Technician to provide Tier 1 and Tier 2 technical support to the campus community. The role includes troubleshooting, installation, maintenance, and support of computer hardware, networking equipment, and related technology systems.

The successful candidate will maintain equipment inventories, support the replacement schedule, and deliver responsive, professional assistance to faculty, staff, students, and other users in

Qualifications

• Associate Degree or equivalent education; 1 to 2 years related technical experience; display professional deportment at all times

Responsibilities

• Provide Tier 1 and Tier 2 technical support to the Technical Services Department and the broader user community.
• Troubleshoot, install, maintain, and support computer hardware, networking equipment, and related technology systems.
• Maintain accurate equipment inventory records and support the organization's computer replacement schedule.
• Provide responsive, professional, and customer-focused technical assistance to faculty, staff, students, and other users.

Skills

Strong analytical and problem-solving

Interpersonal and customer service

Written and verbal communication

Service-oriented support

Troubleshoot technical problems

Attention to detail and record keeping

Learn new technologies

Work with users of varying tech levels

Manage multiple priorities

Education

Associate Degree or equivalent education

1–2 years related technical experience

Associate Degree in Computer Science or related field

Job description

Title: Computer Operations Technician

Agency: Mountain Gateway Community College

Location: Alleghany - 005

FLSA: Nonexempt

Hiring Range: $40,000 to $45,800

Full Time or Part Time: Full Time

Job Description:

Mountain Gateway Community College (MGCC) is a two-year public institution of higher education and one of 23 community colleges in Virginia. The college is supported by the Commonwealth of Virginia; the counties of Alleghany, Bath, Botetourt (northern portion) and Rockbridge; the cities of Buena Vista, Covington, and Lexington; and the town of Clifton Forge. MGCC provides opportunities for the extension of knowledge, skills and personal enrichment in an environment that maintains high academic standards and respect for each individual. The college strives to keep programs and services financially and geographically accessible for all students. Credit and non-credit courses are offered to meet life-long learning needs. On-site and distance learning options incorporate up-to-date technologies. The Technical Services Support Specialist provides Tier 1 and Tier 2 technical support to the Technical Services Department and the broader user community. This position assists with troubleshooting, installation, maintenance, and support of computer hardware, networking equipment, and related technology systems. The position is responsible for maintaining accurate equipment inventory records and supporting the organization's computer replacement schedule. The successful candidate will provide responsive, professional, and customer-focused technical assistance to faculty, staff, students, and other users.

Minimum Qualifications:

Knowledge, Skills, and Abilities:

• Strong analytical and problem-solving abilities.


• Excellent interpersonal and customer service skills.


• Effective written and verbal communication skills.


• A service-oriented approach to supporting faculty, staff, students, and other users.


• The ability to troubleshoot technical problems systematically and efficiently.


• Strong attention to detail and accurate record keeping skills.


• The ability to learn new technologies and adapt to changing technical environments.


• The ability to work effectively with users who have varying levels of technical expertise.


• The ability to manage multiple priorities while maintaining a high level of responsiveness and professionalism.

Associate Degree or equivalent education and experience; 1 to 2 years related technical experience; display professional deportment at all times

Preferred Qualifications:

Associate Degree in Computer Science or related field.