Education IT Support Specialist – Tech & Security

Virginia's Community College System; Richmond (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Eastern Shore Community College is seeking an Information Technology Instructional Support Specialist to provide Tier 1 and Tier 2 technical support for students, faculty, and staff. You will assist with the college's IT infrastructure, handle service requests, and coordinate with security teams to safeguard systems.

The role supports instructional and distance learning technologies, with responsibilities spanning planning, procurement, asset management and enterprise IT services.

Qualifications

• Comprehensive knowledge of IT infrastructure including servers, networks, and cloud-based services.
• Strong network administration knowledge: routers, switches, firewalls, LANs.
• Windows server/workstation environments with Active Directory and security updates.
• Information security principles and protection of college resources.
• Experience in hardware/software installation, maintenance and troubleshooting.
• Ability to document technical processes and communicate clearly.

Responsibilities

• Provide Tier 1 and Tier 2 technical support to faculty, staff and students, via direct and remote assistance.
• Serve as primary IT help desk contact; coordinate with Information Security Shared Services.
• Assist with IT planning, procurement support, asset management and project coordination.
• Support instructional and distance learning technology needs and ensure secure, reliable services.

Skills

IT Infrastructure

Network Admin

Active Directory

Info Security

Troubleshooting

Technical Docs

Job description

Eastern Shore Community College is seeking an Information Technology Instructional Support Specialist to provide Tier 1 and Tier 2 technical support for students, faculty, and staff. You will assist with the college's IT infrastructure, handle service requests, and coordinate with security teams to safeguard systems.

The role supports instructional and distance learning technologies, with responsibilities spanning planning, procurement, asset management and enterprise IT services.