IT Support Technician — Remote & Onsite Helpdesk Pro

Prairieland FS, Inc.; Pittsfield (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with company match and pension

Paid time off (PTO)

Uniform program

Job summary

Prairieland FS, Inc. is seeking an Information Technology Support Technician to deliver reliable, responsive tech support across the organization.

You will troubleshoot hardware, software, network, and device issues, helping staff use the systems they rely on to perform their jobs efficiently. The ideal candidate will be a dependable problem-solver with strong technical skills and the ability to communicate technical information clearly and professionally.

Qualifications

• Requires a high school degree or the equivalent.
• Must have a valid driver’s license and satisfactory driving record.
• Two (2) years or more of related work experience to demonstrate knowledge of information technology skills.
• Previous experience providing technical or help-desk support preferred.
• Working knowledge of Windows operating systems, Microsoft 365, computers, printers, mobile devices, and common business technology.
• Basic understanding of networking, wireless connectivity, cybersecurity, and troubleshooting techniques.
• Ability to explain technical information to individuals with varying levels of technical knowledge.
• Familiarity with backup and disaster recovery systems.
• This position requires driving for extended periods and working outdoors in various weather conditions.
• Follow safety and compliance standards to help ensure their well-being and the safety of others.
• Strong organizational and time management skills, with the ability to manage multiple tasks and priorities.
• Excellent communication skills, both written and verbal.
• Attention to detail and accuracy in record-keeping and data entry.
• Ability to work independently and as part of a team.
• Ability to lift and move heavy objects, as required for loading and unloading.
• The role involves physical labor, including lifting and moving heavy products.
• Ability to work hours other than those considered normal at various times throughout the year to meet deadlines and demands.
• High level of integrity and ability to handle confidential information.
• Provide Exceptional Customer Service

Responsibilities

• Provide first-level technical support to employees by phone, in person, and through remote support.
• Troubleshoot and resolve hardware, software, network, printer, mobile device, and connectivity issues.
• Install, configure, maintain, and troubleshoot computers, laptops, monitors, printers, mobile devices, and other technology equipment.
• Assist with the setup and deployment of technology and equipment for new employees.
• Support employee onboarding and offboarding, including equipment setup, account access, and technology needs.
• Assist with user account administration, password resets, permissions, and access requests.
• Monitor and respond to IT support requests and maintain accurate documentation of issues and resolutions.
• Escalate complex technical issues to appropriate IT team members or outside vendors when necessary.
• Assist with network connectivity, wireless systems, telecommunications, and other infrastructure-related issues.
• Support business applications and software used throughout the organization.
• Assist with technology upgrades, system implementations, equipment replacements, and IT projects.
• Maintain an accurate inventory of IT equipment and technology assets.
• Help ensure computers and devices receive appropriate updates, patches, and security protections.
• Educate employees on basic technology use, cybersecurity, and best practices.

Skills

Windows OS

Microsoft 365

Networking basics

Cybersecurity basics

Customer service

Education

High school diploma

Job description

Prairieland FS, Inc. is seeking an Information Technology Support Technician to deliver reliable, responsive tech support across the organization.

You will troubleshoot hardware, software, network, and device issues, helping staff use the systems they rely on to perform their jobs efficiently. The ideal candidate will be a dependable problem-solver with strong technical skills and the ability to communicate technical information clearly and professionally.