IT Support Technician - Onsite & Remote Helpdesk

Prairieland FS, Inc.; Jacksonville (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Matching

Pension Company-Funded

FSA/HSA

Vacation/PTO

Holidays

Uniform Program

Discounts

Job summary

Prairieland FS, Inc. is seeking an Information Technology Support Technician to deliver reliable, responsive technical support to employees across the organization. You will troubleshoot hardware, software, network, and other technology issues to help staff perform their work effectively.

The ideal candidate is a dependable problem-solver with strong technical skills and the ability to clearly communicate technical information to non-technical users.

Qualifications

• Requires a high school degree or the equivalent.
• Must have a valid driver’s license and satisfactory driving record.
• Two (2) years or more of related work experience to demonstrate knowledge of information technology skills.
• Previous experience providing technical or help-desk support preferred.
• Working knowledge of Windows operating systems, Microsoft 365, computers, printers, mobile devices, and common business technology.
• Basic understanding of networking, wireless connectivity, cybersecurity, and troubleshooting techniques.

Responsibilities

• Provide first-level technical support to employees by phone, in person, and through remote support.
• Troubleshoot and resolve hardware, software, network, printer, mobile device, and connectivity issues.
• Install, configure, maintain, and troubleshoot computers, laptops, monitors, printers, mobile devices, and other technology equipment.
• Assist with the setup and deployment of technology and equipment for new employees.
• Support employee onboarding and offboarding, including equipment setup, account access, and technology needs.
• Assist with user account administration, password resets, permissions, and access requests.
• Monitor and respond to IT support requests and maintain accurate documentation of issues and resolutions.
• Escalate complex technical issues to appropriate IT team members or outside vendors when necessary.
• Assist with network connectivity, wireless systems, telecommunications, and other infrastructure-related issues.
• Support business applications and software used throughout the organization.
• Assist with technology upgrades, system implementations, equipment replacements, and IT projects.
• Maintain an accurate inventory of IT equipment and technology assets.
• Help ensure computers and devices receive appropriate updates, patches, and security protections.
• Educate employees on basic technology use, cybersecurity, and best practices.

Skills

Windows OS

Microsoft 365

Printers

Mobile devices

Networking basics

Cybersecurity basics

Communication skills

Time management

Education

High school diploma or equivalent

Job description

Prairieland FS, Inc. is seeking an Information Technology Support Technician to deliver reliable, responsive technical support to employees across the organization. You will troubleshoot hardware, software, network, and other technology issues to help staff perform their work effectively.

The ideal candidate is a dependable problem-solver with strong technical skills and the ability to clearly communicate technical information to non-technical users.