Onsite IT Support Technician: Helpdesk & Tech Pro

PTR Premier Truck Rental; Fort Worth (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

On-site gym

401(k) matching

Paid time off

Health insurance

Professional development

Employee discounts

Job summary

Premier Truck Rental (PTR) is seeking an IT Support Technician to provide remote and on-site technical assistance for end-users. You will diagnose hardware/software issues, install and upgrade systems, and maintain accurate records in the ticketing system, while guiding users on IT security best practices.

The role emphasizes independent work, strong communication, and a customer-focused approach to keep operations running smoothly at PTR’s Fort Worth site.

Qualifications

• Associate degree or higher in Information Technology, Computer Science, or related field preferred or equivalent experience.
• 1-3 years of experience in a technical support or help desk role.
• Previous experience with ticketing systems (i.e., ServiceNow, Fresh Service, or ManageEngine).
• Ability to work independently, manage time effectively, and prioritize tasks.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Proficiency with Windows and/or Mac OS, as well as common software applications and troubleshooting processes.
• Familiarity with network troubleshooting (e.g., TCP/IP, DNS, DHCP).
• Excellent communication and customer service skills.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Serve as the first point of contact for end-users seeking technical assistance over the phone, email, or in person.
• Diagnose and resolve technical hardware and software issues on desktops, laptops, printers, and other peripherals.
• Install, configure, and upgrade software and hardware components as needed.
• Perform troubleshooting to identify network and connectivity issues, escalating when necessary.
• Document all issues and solutions in the ticketing system to maintain accurate records of technical support activities.
• Guide users on best practices for IT system usage and security.
• Set up and configure new user accounts, hardware, and software as per company standards.
• Support the IT team in maintaining, analyzing, and improving internal systems.
• Stay up to date with industry developments and recommend upgrades or improvements.
• Collaborate with other IT staff to ensure all IT functions operate smoothly and efficiently.

Skills

Customer service

Communication

Problem solving

Time management

Education

Associate degree or higher in IT/CS

Tools

ServiceNow

Fresh Service

ManageEngine

Job description

Premier Truck Rental (PTR) is seeking an IT Support Technician to provide remote and on-site technical assistance for end-users. You will diagnose hardware/software issues, install and upgrade systems, and maintain accurate records in the ticketing system, while guiding users on IT security best practices.

The role emphasizes independent work, strong communication, and a customer-focused approach to keep operations running smoothly at PTR’s Fort Worth site.