IT Support Technician: Network & Help Desk Expert

FS System; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Prairieland FS, Inc in Rushville, IL is seeking an Information Technology Support Technician to provide technical assistance to employees and resolve hardware, software, and network issues with strong customer service.

Responsibilities include installing, configuring, maintaining, and deploying technology equipment, supporting IT operations, and ensuring security and smooth access to business systems across locations.

Qualifications

• Requires a high school degree or the equivalent.
• Two (2) years or more of related work experience to demonstrate knowledge of information technology skills.
• Previous experience providing technical or help-desk support preferred.
• Working knowledge of Windows operating systems, Microsoft 365, computers, printers, mobile devices, and common business technology.
• Basic understanding of networking, wireless connectivity, cybersecurity, and troubleshooting techniques.
• Ability to explain technical information to individuals with varying levels of technical knowledge.
• Familiarity with backup and disaster recovery systems.
• Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines.
• Excellent verbal and written communication skills, with a professional demeanor.
• High attention to detail and accuracy in all tasks.
• Ability to work effectively as part of a team and collaborate with teammates at all levels.
• Ability to identify and address issues in a proactive manner.
• Strong customer service skills, with the ability to interact professionally with customers and teammates.
• High level of integrity and ability to handle confidential information.

Responsibilities

• Provides technical support and problem resolution for information systems customers.
• Provides network setup and support for all locations.
• Develops and writes specifications and procedures for the installation and use of a variety of information system technologies.
• Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
• Provide superior customer support to internal and external customers for all company systems and applications.

Skills

Technical support

Customer service

Network basics

Communication skills

Time management

Education

High school diploma or equivalent

Tools

Windows OS

Microsoft 365

Printers

Mobile devices

Job description

Prairieland FS, Inc in Rushville, IL is seeking an Information Technology Support Technician to provide technical assistance to employees and resolve hardware, software, and network issues with strong customer service.

Responsibilities include installing, configuring, maintaining, and deploying technology equipment, supporting IT operations, and ensuring security and smooth access to business systems across locations.