IT Support Technician: Growth & Training

FS System; Jacksonville, Northern (IL, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Pension Plan

401(k) Matching

HSA

Life Insurance

Disability Insurance

Identity Protection

Job summary

Prairieland FS, Inc in Jacksonville, IL seeks an Information Technology Support Technician to provide technical support across the company, troubleshoot hardware, software, network and user-access issues, and support IT operations, security and initiatives. The role requires knowledge of Windows, MS 365, printers, mobile devices, and networking.

Responsibilities include installing, configuring, maintaining, and deploying technology equipment, ensuring licensing, and delivering excellent customer

Qualifications

• Requires a high school degree or the equivalent.
• Two (2) years or more of related work experience to demonstrate knowledge of information technology skills.
• Previous experience providing technical or help-desk support preferred.
• Working knowledge of Windows operating systems, Microsoft 365, computers, printers, mobile devices, and common business technology.
• Basic understanding of networking, wireless connectivity, cybersecurity, and troubleshooting techniques.
• Ability to explain technical information to individuals with varying levels of technical knowledge.

Responsibilities

• Provides technical support and problem resolution for information systems customers.
• Provides network setup and support for all locations.
• Configures, installs, and supports microcomputer hardware and software.
• Maintain and manage necessary software licensing.
• Provide superior customer support to internal and external customers for all company systems and applications.

Skills

Customer service

Communication

Teamwork

Time management

Problem solving

Education

High school diploma or equivalent

Tools

Windows OS

Microsoft 365

Job description

Prairieland FS, Inc in Jacksonville, IL seeks an Information Technology Support Technician to provide technical support across the company, troubleshoot hardware, software, network and user-access issues, and support IT operations, security and initiatives. The role requires knowledge of Windows, MS 365, printers, mobile devices, and networking.

Responsibilities include installing, configuring, maintaining, and deploying technology equipment, ensuring licensing, and delivering excellent customer