IT Support Technician – PCs & Field Service

Ingham County; Michigan; On-site; USD 42,000 - 65,000; Full time

Job summary

Ingham County is seeking a Computer Technician to ensure the operation and availability of county networked PCs and peripherals under the Senior Network Administrator. Duties include troubleshooting, repairing, installing, and maintaining hardware, visiting departments to resolve issues, and coordinating with vendors.

Grade 1 requires 1–3 years IS experience or an Associate's degree; Grade 2 requires 3–5 years and may include A+ and MCSA certifications. Michigan Driver's License is required.

Qualifications

• Requires an Associate's degree in Computer Science or equivalent; Grade 1 requires 1–3 years of IS helpdesk experience.
• Grade 2 requires 3–5 years of IS work experience; A+ and MCSA certifications are preferred but not required.
• Must possess a valid Michigan Driver's License.

Responsibilities

• Troubleshoot, repair, install and maintain PC hardware on the county network.
• Visit departments to diagnose and fix data equipment problems on workstations and peripherals.
• Coordinate with vendors for hardware/software repairs and track service requests.
• Maintain inventory by staff member and workstation in the IT call tracking system.
• Assist in developing specifications and recommending computer purchases.
• Coordinate installation of new equipment and recycle old devices; ensure data migration and connectivity.

Job description

Ingham County is seeking a Computer Technician to ensure the operation and availability of county networked PCs and peripherals under the Senior Network Administrator. Duties include troubleshooting, repairing, installing, and maintaining hardware, visiting departments to resolve issues, and coordinating with vendors.

Grade 1 requires 1–3 years IS experience or an Associate's degree; Grade 2 requires 3–5 years and may include A+ and MCSA certifications. Michigan Driver's License is required.