Computer Technician I

Ingham County; Michigan; On-site; USD 42,000 - 65,000; Full time

Job summary

Ingham County is seeking a Computer Technician to ensure the operation and availability of county networked PCs and peripherals under the Senior Network Administrator. Duties include troubleshooting, repairing, installing, and maintaining hardware, visiting departments to resolve issues, and coordinating with vendors.

Grade 1 requires 1–3 years IS experience or an Associate's degree; Grade 2 requires 3–5 years and may include A+ and MCSA certifications. Michigan Driver's License is required.

Qualifications

• Requires an Associate's degree in Computer Science or equivalent; Grade 1 requires 1–3 years of IS helpdesk experience.
• Grade 2 requires 3–5 years of IS work experience; A+ and MCSA certifications are preferred but not required.
• Must possess a valid Michigan Driver's License.

Responsibilities

• Troubleshoot, repair, install and maintain PC hardware on the county network.
• Visit departments to diagnose and fix data equipment problems on workstations and peripherals.
• Coordinate with vendors for hardware/software repairs and track service requests.
• Maintain inventory by staff member and workstation in the IT call tracking system.
• Assist in developing specifications and recommending computer purchases.
• Coordinate installation of new equipment and recycle old devices; ensure data migration and connectivity.

Job description

Under the supervision of the Senior Network Administrator, ensures the operation and availability of the county's networked computers and all related peripheral devices. Repairs, troubleshoots, installs, and maintains county networked PCs, software and peripherals while providing superior customer service to the county departments and end-user base.

All levels of Computer Technician perform some or all of these duties and responsibilities on a daily basis:

1. Troubleshoot, repair, install and maintain PC related hardware on the County's network.
2. Organizes and prioritizes requests for service and on an as-needed basis works with vendor to resolve hardware and software problems.
3. Visits departments throughout the County to trouble-shoot, repair, and maintain data equipment problems, including workstations, portable/laptop computers, scanners, monitors, printers, telephones, faxes, modems, and other peripherals.
4. Determines the need to contract out repair work.
5. Tracks inventory by staff member and workstation and ensures this information is updated and accurate in the county's call tracking system.
6. Assists in developing specifications and recommends computer related purchases to management.
7. Coordinates work orders for the installation of new equipment and recycles old equipment.
8. Ensures all necessary software and data is migrated and network connectivity is established.

Ensures the accurate and complete logging of required information into the IT call tracking system.

• Adheres to county and IT policies and procedures.
• Provides software support on county approved applications and operating systems.
• Assists with special projects as needed.
• When necessary, escalates problems to management or the appropriate secondary level of support resource for resolution.

Other Functions:

• Performs other duties as assigned.
• Must adhere to departmental standards in regard to confidentiality and other privacy issues.
• Strong interpersonal and communications skills and the ability to work effectively with a wide range of people in a diverse community.
• Good knowledge of internet security and data privacy principles.
• Grade 2 also requires
• Prior successful Project Management experience
• Ability to work with minimal supervision
• Ability to work with all departmental resources.
• Ability to serve as a mentor to Grade 1 Computer Technicians.

Grade 1

Associate's degree in Computer Science or equivalent technical institution certificate. Or, 1 – 3 years of Information Systems work experience providing end-user technical assistance. A+ and MCSA certification preferred but not required. Possession of a valid Michigan Driver's License.

Grade 2

Associate's degree in Computer Science or equivalent technical institution certificate and 3 – 5 years of Information Systems work experience providing end-user technical assistance A= and MCSA certification preferred but not required. Possession of a valid Michigan Driver's License.

Demonstrates effective communication skills by engaging, interacting and working with all individuals to ensure clarity and understanding in all interactions.

(The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.)

Working Conditions:

• This position works in an indoor environment. There is no planned exposure to prominent lights, noises, odors, temperatures or weather conditions.
• This position operates a variety of vehicles including cars, and trucks.
• This position operates non-powered hand tools such as utility knives, hammers, pliers, wrenches, screwdrivers, chisels, saws, etc.
• This position is required to travel for meetings and appointments.

Physical Requirements:

• This position requires the ability to sit, stand, walk, traverse, climb, balance, twist, bend, stoop/crouch, squat, kneel, crawl, lift, carry, push, pull, reach, grasp, handle, pinch, type, endure repetitive movements of the wrists, hands or fingers.
• This position's physical requirements require periodic stamina in climbing, balancing, and pinching.
• This position's physical requirements require regular stamina in walking, traversing, twisting, bending, stooping/crouching, kneeling, crawling, lifting, carrying, pushing, pulling, reaching, grasping, handling,
• This position's physical requirements require continuous stamina in sitting, standing, typing and enduring repetitive movements of the wrists, hands or fingers.
• This position performs medium work requiring the ability to exert between 20-50 pounds of force in the physical requirements above.
• This position primarily requires medium visual acuity to perform tasks at arm's reach such as operating machinery, operating vehicles or heavy equipment, performing cleaning tasks, etc.
• This position requires the ability to communicate and respond to inquiries both in person and over the phone.
• This position requires the ability to operate a PC/laptop and to enter & retrieve information from a computer.
• This position requires the ability to handle varying and often high levels of stress.

(This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the requirements listed above. Reasonable accommodations will be made for otherwise qualified applicants unable to fulfill one or more of these requirements.)

October 2, 2019
Tech I UAW I
Tech II UAW J