School IT Network & Devices Technician

East Lansing Public Schools; East Lansing (MI); On-site; USD 52,000 - 62,000; Full time

Job summary

East Lansing Public Schools is seeking a Network Support Technician 1.0 FTE in the Technology & Media Services Department to keep the district’s technology and networking running smoothly. You will serve as the primary contact for school staff and students, helping ensure educational technology and networking equipment function efficiently.

Key responsibilities include diagnosing issues, deploying and maintaining devices, printers, phones, and network infrastructure, coordinating with vendors,

Qualifications

• Associate degree in network management or a related field preferred.
• Experience with Microsoft AD, DNS, DHCP.
• Knowledge of Windows Server, Linux Server, and Hyper-V.
• Knowledge of Microsoft Intune and Entra.
• Knowledge of Google Admin Console.
• Knowledge of backup systems such as Synology Active Backup for Business or Veeam.
• Familiarity with PowerSchool SIS preferred.
• Strong interpersonal, problem-solving, and boundary-setting skills with the ability to communicate effectively both orally and in writing with individuals and groups at all levels of the organization.
• A high level of complex problem-solving skills is required due to the technical complexity of the problems in supporting multiple platforms.
• Demonstrates a commitment to continuous learning and excellent customer service.

Responsibilities

• Responds to technology issues in a timely manner and provides technical assistance to non-technical users.
• Installs, maintains, and upgrades PC workstation hardware, software, and peripheral devices; ensures devices are connected to the District network.
• Installs, maintains and updates Chromebook, laptop, desktop, and tablet devices hardware, software and its peripheral devices; ensures devices are connected to the District network.
• Performs diagnostic troubleshooting on multimedia equipment such as projectors, document cameras, audio equipment, docking stations and teacher station components.
• Assists with workstation image development and software installation.
• Assists with updates and configuration of network printers and print management software, including liaison with vendor’s field technician to coordinate printer repairs.
• Installs, maintains and updates telephones; ensures connectivity with District network.
• Assists with patch management and virus protection implementation and administration.
• Assists with network infrastructure maintenance and diagnostics of cabling, jacks, patch panels and racks.
• Demonstrates the ability to configure and support network electronics, including switches.
• Assists with backup jobs and rotations for network servers and data.
• Assists with server and SAN support.
• Demonstrates the ability to configure and support wireless systems.
• Maintains accurate inventory of devices, hardware, software, wireless and multimedia equipment.
• Performs, coordinates, and assists with projects, programs, activities, and events as assigned; assists other technical personnel with projects and tasks as needed.
• Performs other related duties as directed by supervisor.

Skills

Effective communication

Problem solving

Customer service

Team collaboration

Documentation

Education

Associate degree in network management or related field

Tools

Windows Server

Linux Server

Hyper-V

Intune

Entra

Google Admin Console

Synology Active Backup for Business

Veeam

PowerSchool SIS

Job description

East Lansing Public Schools is seeking a Network Support Technician 1.0 FTE in the Technology & Media Services Department to keep the district’s technology and networking running smoothly. You will serve as the primary contact for school staff and students, helping ensure educational technology and networking equipment function efficiently.

Key responsibilities include diagnosing issues, deploying and maintaining devices, printers, phones, and network infrastructure, coordinating with vendors,