Junior IT Support Technician - Windows & Network Basics

3-Dimensional Services Group; Lapeer (MI); Vor Ort; USD 36.000 - 60.000; Vollzeit

Zusammenfassung

3-Dimensional Services Group is seeking an entry-level IT professional to support hardware and applications in Lapeer, MI. This role handles first-line technical support, user account management, software installations, and basic infrastructure tasks.

The ideal candidate has foundational IT skills, is eager to learn, and can work with Windows-based PCs/servers, some VM and Linux environments, and network gear from Ubiquity to Cisco switches.

Qualifikationen

• Minimum 2 years of IT support or related experience.
• Basic proficiency with operating systems.
• Strong written and verbal communication.
• Willingness to learn enterprise applications and QA processes.
• High school diploma or equivalent required.

Aufgaben

• Serve as a first point of contact for internal users.
• Troubleshoot application-level issues and basic system access problems.
• Manage user accounts and permissions.
• Support infrastructure maintenance under supervision.
• Help ensure data security, privacy, and data accuracy.
• Document, elevate, and help resolve system issues.
• Follow IT support procedures and service delivery standards.
• Communicate clearly with users and technical teams.

Ausbildung

High School diploma or equivalent

Associate's or Bachelor's degree (preferred)

Tools

VMs

Linux

Windows servers

Ubiquity network gear

Cisco switches

Jobbeschreibung

3-Dimensional Services Group is seeking an entry-level IT professional to support hardware and applications in Lapeer, MI. This role handles first-line technical support, user account management, software installations, and basic infrastructure tasks.

The ideal candidate has foundational IT skills, is eager to learn, and can work with Windows-based PCs/servers, some VM and Linux environments, and network gear from Ubiquity to Cisco switches.