IT Support Technician: Onsite Tech for Windows, macOS & iOS

Cadillac Formula 1® Team

Fishers (IN)

On-site

USD 45,000 - 60,000

Full time

5 days ago

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Benefits offered by this job

401k

Generous time off

Career development opportunities

Job summary

Cadillac Formula 1 Team in Indianapolis is seeking an IT Support Technician to provide frontline technical support for employees, contractors, and guests at our US facility. You will be the first point of contact for IT issues, ensuring timely resolution and excellent service across Windows, macOS, iOS, and Microsoft 365.

You will handle Tier 1–3 support, onboarding/offboarding, device provisioning, and security management.

Qualifications

Experience in IT support/service desk roles within fast-paced technical environments.
Strong knowledge of Windows 10/11, Microsoft 365, and experience supporting macOS/iOS devices.
Experience with Microsoft 365 Admin center including Intune, Entra, Mobile Device Management, User and device management; familiarity with Active Directory, group policy, DHCP and DNS.
Skilled in PowerShell scripting, with understanding of patch management, LAN/WAN fundamentals, and basic firewall/server concepts.
Familiar with ITIL-aligned service management processes and best practices.
Excellent troubleshooting, communication, and customer-service skills with a proactive, can-do attitude and strong workload-prioritization abilities.
Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified) and experience in motorsport, aerospace, or engineering environments preferred.

Responsibilities

Provide Tier 1 to Tier 3 level support from hardware, software and account related issues to networking equipment and servers.
Create, triage, prioritize, and resolve IT support tickets within the ITSM platform with accurate documentation of actions and resolutions.
Lead onboarding and offboarding including device prep, account setup, permissions, and collection/revocation of equipment and access; install and maintain desktops, laptops, mobile devices, peripherals, and core software.
Provide hands-on assistance to end users, including basic training, walkthroughs, and best-practice guidance.
Manage user access and security permissions across various systems and applications.
Maintain up-to-date documentation of IT assets, configurations and software licenses.
Partner with global IT teams on escalations and more complex issues.
Participate in an on-call rotation to provide after-hours support during peak periods, critical events, or major incidents.