IT Support Technician (US)

Cadillac Formula 1 Team; Fishers, Northern (IN, KY); Hybrid; USD 45,000 - 70,000; Full time

Job summary

Cadillac Formula 1 Team in Indianapolis, Indiana, is seeking an IT Support Technician to serve as the first point of contact for end-user IT issues. You will provide frontline Tier 1–3 support for hardware, software, accounts, and networking, across Windows, macOS, iOS, and Microsoft 365.

You will collaborate with global IT teams, document actions in the ITSM system, assist with onboarding/offboarding, and participate in after-hours on-call rotations during peak periods or incidents.

Qualifications

• Experience providing Tier 1–3 IT support.
• Comfort supporting Windows, macOS and iOS environments.
• Familiarity with ITSM ticketing and asset management.

Responsibilities

• Provide Tier 1–3 IT support for hardware, software and accounts.
• Triage, prioritize and resolve IT tickets in the ITSM platform.
• Lead onboarding and offboarding, including device provisioning and access management.
• Provide hands-on end-user guidance and basic training.
• Manage user access and security permissions across systems.
• Maintain up-to-date IT asset and license documentation.
• Collaborate with global IT teams on escalations and complex issues.
• Participate in on-call rotation for after-hours support.

Skills

IT support

Windows

macOS

ITSM

Customer service

Tools

ITSM platform

Active Directory

Microsoft 365

Networking basics

Job description

The IT Support Technician will be a key member of our growing US-based Technology team, providing frontline technical support to employees, contractors, and guests at our new Indianapolis facility. This role serves as the first point of contact for all IT-related issues, ensuring timely resolution, excellent service, and a seamless technology experience for our team. This position is highly customer-focused and will partner closely with our global IT colleagues to support a modern, high-performance end-user environment across Windows, macOS, iOS, and Microsoft 365.

• Provide Tier 1 to Tier 3 level support from supporting hardware, software and account related issues to troubleshooting networking equipment and physical servers
• Create, triage, prioritize, and resolve IT support tickets within the ITSM platform, ensuring accurate documentation of actions and resolutions
• Lead the onboarding and offboarding process, including device preparation, account setup, permissions, and collection/revocation of equipment and access. Install, configure, and maintain desktops, laptops, mobile devices, peripherals, and core software (Windows 10/11, macOS, iOS)
• Provide hands-on assistance to end users, including basic training, walkthroughs, and best-practice guidance
• Manage user access and security permissions across various systems and applications
• Maintain up-to-date documentation of IT assets, configurations and software licenses
• Partner with global IT teams on escalations and more complex issues requiring higher-level technical expertise
• Participate in an on-call rotation to provide after-hours support during peak periods, critical events, or major incidents