IT Support Technician: Onsite & Remote Career Growth

Austin Community College; Iowa (LA); On-site; USD 40,500 - 49,500; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Flexible Spending Account

Paid Time Off

Employee Discounts

Job summary

Austin Community College is seeking a Full-time IT Support Technician in Manchester, IA. This role involves providing onsite and remote technical support, diagnosing computer and network issues, and delivering exceptional customer service. Candidates should possess a blend of technical skills including knowledge of Windows Desktop, Windows Server, and network support, along with excellent communication abilities. The position offers a starting pay of $45,000 annually and a range of benefits including medical, dental, and 401(k).

Qualifications

• Three or more years of relevant experience in IT support.
• Proficient in providing remote and onsite support.
• Strong problem-solving skills in diagnosing computer issues.

Responsibilities

• Provide remote and onsite break/fix support.
• Diagnose and resolve computer and network issues.
• Deliver exceptional customer service.

Skills

Knowledge of Windows Desktop

Windows Server

General network support

Mobile device support

Excellent written and verbal communication skills

Ability to take initiative

Education

AA degree in a related field

Tools

Microsoft and A+ certifications

Job description

Austin Community College is seeking a Full-time IT Support Technician in Manchester, IA. This role involves providing onsite and remote technical support, diagnosing computer and network issues, and delivering exceptional customer service. Candidates should possess a blend of technical skills including knowledge of Windows Desktop, Windows Server, and network support, along with excellent communication abilities. The position offers a starting pay of $45,000 annually and a range of benefits including medical, dental, and 401(k).