IT Support Technician

Austincc; Iowa; On-site; USD 40,500 - 49,500; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Flexible Spending Account

Paid Time Off

Employee Discounts

Job summary

Austin Community College is seeking a Full-time IT Support Technician in Manchester, IA. This role involves providing onsite and remote technical support, diagnosing computer and network issues, and delivering exceptional customer service. Candidates should possess a blend of technical skills including knowledge of Windows Desktop, Windows Server, and network support, along with excellent communication abilities. The position offers a starting pay of $45,000 annually and a range of benefits including medical, dental, and 401(k).

Qualifications

• Three or more years of relevant experience in IT support.
• Proficient in providing remote and onsite support.
• Strong problem-solving skills in diagnosing computer issues.

Responsibilities

• Provide remote and onsite break/fix support.
• Diagnose and resolve computer and network issues.
• Deliver exceptional customer service.

Skills

Knowledge of Windows Desktop

Windows Server

General network support

Mobile device support

Excellent written and verbal communication skills

Ability to take initiative

Education

AA degree in a related field

Tools

Microsoft and A+ certifications

Job description

Full‑time IT Support Technician – Manchester, IA. Join ITS (Infrastructure Technology Solutions) and provide onsite and remote technical support while advancing your career in IT. Competitive starting pay at $45,000 annually.

Responsibilities

Provide remote and onsite break/fix support, diagnose and resolve computer and network issues, and assist with small projects. Deliver exceptional customer service, embodying integrity and professionalism.

Qualifications

A blend of technical and interpersonal skills: knowledge of Windows Desktop, Windows Server, general network support, mobile device support; three or more years of relevant experience or an AA degree in a related field; ability to take initiative on projects and exceed customer expectations; excellent written and verbal communication skills.

Microsoft and A+ certifications are a valuable asset.

Preferred skills and experience

• Three or more years of relevant work experience with knowledge of Windows Desktop
• Windows Server
• General network support
• AA Degree in related field
• Ability to take initiative on assigned projects to meet and exceed customer expectations
• Excellent written and verbal communication skills
• Microsoft and A+ certifications are a plus

Benefits

Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Paid Time Off, Employee Discounts.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.