On-Site Tier I Tech Support – Johnston

Austin Community College; Johnston (IA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Retention bonus after 6 months

Additional bonus after completion of assignment

Job summary

Austin Community College is looking for a Customer Support Representative to provide technical support to customers. The role is crucial in resolving product-related inquiries and ensuring customer satisfaction.

Candidate must have strong communication skills, 6+ months of customer service experience, and be able to work on-site during support hours. A Bachelor's degree in a relevant field is desired. The position offers bonuses after successful assignments.

Qualifications

• Excellent interpersonal communication and conflict resolution skills.
• 6+ months of customer service or support experience.
• Proficiency in Microsoft Office products.
• Strong research and troubleshooting skills.

Responsibilities

• Provide front-line technical support and solutions to customer inquiries.
• Document each customer interaction effectively.
• Assist with warranty registration and parts lookups.

Skills

Interpersonal communications

Negotiation

Conflict resolution

Written communication

Verbal communication

Customer service experience

Microsoft Office proficiency

Consumer software applications

Research and troubleshooting

Education

Bachelor's degree in agriculture, Business, Communications, Engineering or IT

Job description

Austin Community College is looking for a Customer Support Representative to provide technical support to customers. The role is crucial in resolving product-related inquiries and ensuring customer satisfaction.

Candidate must have strong communication skills, 6+ months of customer service experience, and be able to work on-site during support hours. A Bachelor's degree in a relevant field is desired. The position offers bonuses after successful assignments.