Senior Information Technology Support

CDW; Milwaukee (WI); On-site; USD 48,216 - 55,104; Part time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A technology solutions firm is seeking a Senior IT Support Technician in Milwaukee, WI. This mid-senior level position involves providing top-tier IT support across various locations, troubleshooting software and hardware issues, and ensuring compliance with HIPAA standards. Ideal candidates will have over 7 years of support experience and the ability to travel for on-site assistance. Competitive pay rates between $35-$40 per hour are offered, along with medical and vision insurance benefits.

Qualifications

• 7+ years of proven IT support experience, including Tier 1 and Tier 2.
• Experience in hardware and software troubleshooting.
• Ability to diagnose and resolve network connectivity issues.

Responsibilities

• Provide Tier 1 and Tier 2 support for workstations and peripherals.
• Ensure compliance with HIPAA and other operational standards.
• Travel to various facilities for technical support.

Skills

Proven IT support experience (7+ years)

Hardware and software setup, troubleshooting, and support

Diagnosing and resolving network connectivity issues

Tools

Microsoft 365

HIPAA-compliant security tools

Job description

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This range is provided by CDW. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$35.00/hr - $40.00/hr

CDW is happy to be partnering with our Milwaukee based company on this new Senior IT support Technician opportunity. Please find the details below and apply if interested:

Work Arrangement: Onsite - Based in Milwaukee, but will require travel to various locations throughout Wisconsin

Target Pay Rate: $35-$40 per hour

Conversion Salary Range: $60k-$80k

Interview process: 2-3 step process

Notes

• Position is responsible for all sites throughout Wisconsin - candidates must be willing to travel for the role. Some sites are 4-5 hours from Milwaukee. For those sites, trips will be overnight (expected 1x each week but may vary).
• Mileage, lodging and meals will be reimbursed. Once an FTE, this person will have access to use company vehicle for travel.
• They are largely outsourced. They are insourcing some of the functions, including desktop and helpdesk.
• This is a ground floor opportunity where someone will be able to help build things out at the company.
• Currently, they don't have a ticketing system. All users requests come through phone calls and emails. This person may help with the evaluation and implementation.
• This role is focused on supporting internal users.

Top three skills needed

• 7+ years of proven IT support experience (Tier 1 and Tier 2)
• Hardware and software setup, troubleshooting, and support
• Experience diagnosing and resolving network connectivity issues.

Essential Functions

Advanced End-User Support

• Provide Tier 1 and Tier 2 support for workstations, laptops, printers, peripherals, and mobile devices, resolving hardware, software, and connectivity issues.
• Troubleshoot Microsoft 365 applications (e.g., Teams, SharePoint, OneDrive, Outlook), user authentication, and Unified Communications as a Service (UCaaS) system.
• Act as an escalation point for complex technical issues, ensuring timely resolution and minimal disruption to care delivery.

Device Standards and Security

• Develop and maintain standardized hardware/software images and configuration baselines for laptops, desktops, and mobile devices, ensuring HIPAA-compliant security settings (e.g., BitLocker, anti-malware, secure BIOS/UEFI).
• Define and enforce end-user device and peripheral standards, including approved models and deployment guidelines.
• Support endpoint hardening to meet DHS and CMS security requirements.

Onsite Technical Support

• Travel to facilities to provide escalated support, deploy equipment, and conduct IT asset health checks, ensuring compliance with CMS operational standards.
• Collaborate with facility staff to identify IT needs, resolve infrastructure issues, and maintain accurate asset inventories for lifecycle planning.

Networking and Connectivity

• Diagnose and resolve local connectivity issues, IP conflicts, and Wi-Fi access point problems, ensuring consistent performance across facilities.
• Manage and troubleshoot ISP and voice circuits, supporting their transition to a consolidated support model in collaboration with MSP infrastructure teams.

IT Insourcing and Process Development

• Contribute to their insourcing strategy by developing internal support workflows, documentation standards, and training materials.
• Build and maintain a knowledgebase and internal tools to enhance support scalability and compliance.
• Participate in IT projects to align systems with HIPAA, DHS, and CMS requirements.

Compliance and Documentation

• Ensure IT support practices comply with HIPAA (e.g., secure data handling), DHS and CMS standards.
• Maintain detailed records of support activities, asset inventories, and compliance audits for regulatory reporting.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

Benefits

• Medical insurance
• Vision insurance
• 401(k)