IT Support Technician

Aprilaire; Madison (WI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Downtown parking

Growth opportunities

Job summary

Aprilaire in Madison, WI is seeking an IT Support Technician to be the friendly face of IT support for employees across our Madison-area facilities and Poynette. You will set up computers, troubleshoot laptops, monitors, printers, and other devices, and ensure teams have the tools they need.

Travel between locations is required to provide hands-on support. Join a team led by an experienced IT manager who supports your growth and learning.

Qualifications

• Associate's or Bachelor's degree in IT or related field.
• Experience with Windows Server, Windows 11 enterprise environments, and Microsoft 365.
• Strong problem-solving and learning ability.
• Experience in customer service or technical support roles.
• Valid driver's license and reliable transportation.
• Certifications such as VMware, Nutanix, Cisco, Microsoft, ITIL, CompTIA A+ are a plus.

Responsibilities

• Be the first point of contact for employees needing IT support across our office and manufacturing locations.
• Troubleshoot common technology issues including laptops, Windows devices, monitors, printers, scanners, docks, and other workplace technology.
• Respond to and document support requests through our service desk system, ensuring employees receive timely updates and solutions.
• Set up, deploy, refresh, and replace computers and other devices for new and existing employees.
• Assist with password resets, account access issues, and basic multi-factor authentication (MFA) support.
• Support conference rooms, shared spaces, and mobile devices used throughout our facilities.
• Track technology assets and help ensure equipment is organized, maintained, and ready for use.
• Partner with senior IT team members by resolving everyday issues and escalating more complex problems when needed.
• Travel between Madison-area locations as needed to provide hands-on support.

Skills

Windows troubleshooting

Customer service

Problem solving

Office productivity

Education

Associate's or Bachelor's degree in IT or related field

Tools

Windows Server

Windows 11

Microsoft 365

Job description

Overview

We can teach technology. We're looking for someone who loves helping people.

As a IT Support Technician, you'll be the friendly face of IT support for employees across our Madison-area facilities and our Poynette facility. You'll help coworkers solve everyday technology issues, set up computers and devices, and ensure they have the tools they need to be successful in their positions.

Just a few reasons to apply:

• Not just sitting behind a desk--Your role will cover several locations--our downtown Madison building, Ingersoll Street building, Westport building (10 minutes from our Madison building), our Sun Prairie facility, and our Poynette facility (about 25 minutes from our downtown location).
• Close to downtown Madison--free downtown parking
• Experienced IT manager with long tenure who will grow your technical abilities

Responsibilities

• Be the first point of contact for employees needing IT support across our office and manufacturing locations.
• Troubleshoot common technology issues including laptops, Windows devices, monitors, printers, scanners, docks, and other workplace technology.
• Respond to and document support requests through our service desk system, ensuring employees receive timely updates and solutions.
• Set up, deploy, refresh, and replace computers and other devices for new and existing employees.
• Assist with password resets, account access issues, and basic multi-factor authentication (MFA) support.
• Support conference rooms, shared spaces, and mobile devices used throughout our facilities.
• Track technology assets and help ensure equipment is organized, maintained, and ready for use.
• Partner with senior IT team members by resolving everyday issues and escalating more complex problems when needed.
• Travel between Madison-area locations as needed to provide hands-on support.

Qualifications

• Associate's degree or Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience
• Demonstrated expertise in; Windows Server, Windows 11 enterprise environments, Microsoft 365 and hybrid identity
• Ability to troubleshoot problems, think critically, and learn new technologies.
• Experience in customer service, retail, hospitality, administrative support, or technical support roles.
• Valid driver's license and reliable transportation to travel between Madison-area locations.
• Bonus points: Certifications in VMware, Nutanix, Cisco, Microsoft, ITIL, Computer TIA A+.

LinkedIn Tag

Claudine Baccheschi #LI-CB1