Onsite IT Support Specialist – End-User Tech Pro

TEKsystems; Mount Prospect (IL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Transit benefits

Job summary

TEKsystems in Mount Prospect, IL is seeking a Contract to Hire IT Help Desk Technician to provide Tier 1 support for end users across multiple locations.

You will troubleshoot hardware, software, and connectivity issues, document incidents, and escalate complex problems while traveling locally between facilities as needed.

The role emphasizes strong customer service, clear communication, and thorough knowledge sharing to maintain high service levels.

Qualifications

• 23 years of experience in help desk, IT support, or end-user support.
• Experience troubleshooting common desktop hardware, software, and connectivity issues.
• Familiarity with IT ticketing systems and structured incident management.
• Strong written and verbal communication skills.
• Strong customer service skills with the patience to support both technical and non-technical users.
• Ability to troubleshoot independently while recognizing when escalation is appropriate.
• Willingness to travel locally between company facilities as needed.
• Bachelors degree or relevant IT certifications are a plus but not required.

Responsibilities

• Provide Tier 1 technical support to end users across multiple locations.
• Troubleshoot and resolve common hardware, software, network connectivity, and end-user technology issues.
• Provide support through phone, email, remote tools, and in-person interactions.
• Diagnose technical problems independently and elevate more complex issues to the appropriate support teams.
• Manage incidents and service requests through an IT ticketing system, ensuring documentation.
• Maintain detailed troubleshooting notes and resolutions to support knowledge sharing.
• Travel between locations as needed to provide hands-on technical support.
• Communicate technical information clearly to users with varying levels of technical experience.
• Deliver patient, professional, and customer-focused support while maintaining high service levels.
• Collaborate with other IT team members to resolve issues and maintain consistent support across locations.
• Identify recurring technical issues and contribute to improvements in support processes and documentation.

Skills

Strong written and verbal comms

Strong customer service

Troubleshoot independently

Willingness to travel locally

Education

Bachelor's degree or IT certifications (nice to have)

Job description

TEKsystems in Mount Prospect, IL is seeking a Contract to Hire IT Help Desk Technician to provide Tier 1 support for end users across multiple locations.

You will troubleshoot hardware, software, and connectivity issues, document incidents, and escalate complex problems while traveling locally between facilities as needed.

The role emphasizes strong customer service, clear communication, and thorough knowledge sharing to maintain high service levels.