Support Technician

Tecology, Inc.; Vancouver (WA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Profit sharing

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Job summary

Tecology, Inc. is seeking a versatile Support Technician to resolve basic to mid-level IT issues and assist with various projects. You will support users across hardware, software, networks, and peripherals; installing, troubleshooting, upgrading, and maintaining equipment as needed.

You will respond to tickets quickly, diagnose problems via in-person, phone, or remote methods, and document procedures in the knowledge base. Eligible for hourly pay with a bonus program and benefits.

Qualifications

• Experience in IT support roles, including help desk and desk-side support.
• Familiarity with IT ticketing systems and infrastructure platforms.
• Proficiency in maintaining and supporting hardware/software systems.
• Familiarity with running PowerShell scripts.
• Ability to manage ticket escalations and warranty service processes.
• Administrative knowledge of Active Directory.

Responsibilities

• Respond to support tickets promptly and set clear resolution timelines.
• Diagnose and resolve hardware and software issues via in-person, phone, or remote support.
• Build, install and upgrade systems and peripherals; optimize configurations.
• Set up workstations with OS installation and software configuration.
• Use documented procedures to analyze and resolve technical problems.
• Follow IT policies and best practices.
• Maintain positive relationships with users and team members.
• Work independently and with the team to address onsite needs.
• Document internal procedures in the knowledge base.

Skills

IT support

Customer service

Communication

Troubleshooting

Education

Associate/Bachelor in IT

Tools

PowerShell

Active Directory

Ticketing systems

Job description

The Support Technician role requires a multi-talented individual who will work to resolve basic to mid-level technical issues and assist with other miscellaneous projects. This role provides support and assistance to users in the use of hardware, application software, networks, and peripherals; including but not limited to installation, troubleshooting, performing routine software and equipment upgrades and maintenance.

Position Type

Hourly + Bonus Program:

Bonus Program:

Eligible for profit sharing and up to three weeks of additional paid time off, based on performance.

Benefits:

Includes Medical, Dental, Vision, Life, Disability, and 401(k) plans.

Key Responsibilities

• Deliver outstanding customer service by responding to support tickets promptly and setting clear expectations for resolution timelines.
• Diagnose and resolve hardware and software issues via in-person, phone, or remote support.
• Build, install, and upgrade systems and peripherals; optimize configurations and securely dispose of outdated equipment.
• Set up workstations, including cabling, OS installation, and software configuration.
• Use documented procedures and tools to analyze and resolve technical problems.
• Follow established IT policies and best practices.
• Maintain positive relationships with users and team members.
• Work independently and collaboratively to address onsite support needs.
• Document internal procedures in the knowledge base.

Required Qualifications

• Experience in IT support roles, including help desk and desk-side support.
• Familiarity with IT ticketing systems and infrastructure platforms.
• Proficiency in maintaining and supporting hardware/software systems.
• Familiarity with running PowerShell scripts.
• Ability to manage ticket escalations and warranty service processes.
• Administrative knowledge of Active Directory.
• Strong interpersonal, communication, and problem-solving skills.
• Willingness to travel up to 10%, participate in on-call rotations, and work flexible hours.
• Physical ability to lift up to 50 pounds.

Preferred Qualifications

• Associate’s or bachelor’s degree in Computer or Information Science.
• Technical certifications such as A+, Network+, MCSE, MCP, or CCNA.
• Experience with Microsoft Office 365 and/or Azure administration.