Desktop Support #26-22794

US Tech Solutions, Inc.; San Antonio (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

US Tech Solutions in San Antonio, TX seeks a Tier 1 IT Support Technician to maintain and support desktop and laptop hardware. You will install and configure software, document procedures, and train end users on basic functionality.

You will handle equipment relocations, troubleshoot common issues, and keep knowledge up-to-date via independent study. Strong customer service and communication skills are essential for interacting with staff at all levels.

Qualifications

• Associate degree or relevant IT work experience.
• Experience with installation, configuration, support, troubleshooting and maintenance of PCs.
• Basic PC networking concepts and Windows Active Directory familiarity.
• Familiar with LCD projectors and TV/monitor hardware.
• Basic setup, support and maintenance of printers and plotters.
• Experience with Microsoft Office apps (Word, PowerPoint, Excel, Visio, Project).
• Strong communication and customer-service skills; ability to work with diverse teams.
• Analytical problem-solving abilities and ability to meet goals.
• Proficient with MS Office suite and basic networking concepts.

Responsibilities

• Unpacking and configuring new hardware.
• Provide end user training on basic use of devices and software.
• Documentation and training of troubleshooting guides and installation procedures.
• Provide equipment relocations for desktops, laptops and peripherals.
• Research, identify and develop alternative solutions for new problems.
• Fully document all interactions in the ticketing system.
• Maintain technical skills through independent research.

Skills

Customer service

Analytical thinking

Verbal written comms

Team collaboration

Decision making

Education

Associate Degree in Computer Maintenance Technology

Tools

Windows Active Directory

Microsoft Office

Printer/Plotter maintenance

LCD/projectors

Job description

Duration: 24 Months

Schedule: 08:00 AM – 05:00 PM

Job Description

Position Summary: Provides tier 1 (intermediate level) maintenance and support for desktop computers and laptop computers. Level of support includes but may not be limited to identifying and initiating resolution to customer problems, software and hardware installation and configuration.

Tasks and Responsibilities

• Unpacking and configuring new hardware
• Provide end user training on basic use and functionality of supported devices and software.
• Documentation and training of troubleshooting guides and installation procedures.
• Provide equipment relocations for desktop computers, laptop computers, and computer peripherals
• Research, identify and develop alternative solutions when new problems are encountered.
• Fully document all interactions in the ticketing system.
• Maintain technical skills through independent research.

Minimum Qualifications

• Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration or related field from an accredited university OR Relevant work experience in an IT Technical environment.
• Experience with installation, configuration, support, troubleshooting and maintenance of personal computers and hardware.
• Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory.
• Familiar with LCD projectors and TV/Monitor.
• Basic knowledge of setup, support, and maintenance of printers, and plotters.
• Experience with installation, configuration, support, troubleshooting, and maintenance of Microsoft Office products, like Word, PowerPoint, Excel, Visio, and Project.
• Ability to develop and maintain working relationships with customers and support teams.
• Strong analytical and problem-solving abilities.
• Well-developed written and verbal communication skills for interaction with all levels of personnel.
• Ability to meet goals and objectives.
• Effective interpersonal and customer service skills
• Ability to make recommendations and independent decisions.
• Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.
• Comfortable with change and ability to adapt to the changing needs of client, changes in standard technologies, or changes in business processes or procedures to support corporate goals or initiatives.
• Ability to work rotating work schedules to ensure adequate support is provided for customer requests.
• Ability to distinguish colors to identify electronics components and wiring.

Preferred Qualifications

• Relative Certifications
• Relative experience in supporting utility construction & maintenance

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.