Information Technology Support Technician

The Davis Companies; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

A growing organization is seeking an IT Support Technician to troubleshoot hardware and software issues across multiple operating systems. The role emphasizes customer service, effective communication, and strong organizational skills. Candidates should have a basic level of hands-on experience with PC hardware and possess a High School Diploma or equivalent. This is an excellent opportunity for those passionate about technology and helping people.

Qualifications

• Basic hands-on experience with PC hardware repair and troubleshooting.
• Familiarity with multiple operating systems (Windows, MacOS).
• Strong customer service experience and a positive attitude.

Responsibilities

• Diagnose, troubleshoot, and perform minor PC hardware repairs.
• Assist with software installation, configuration, and basic system maintenance.
• Support Mac, Windows, and Linux operating systems.

Skills

PC hardware troubleshooting

Customer service

Communication skills

Organization

Basic math skills

Education

High School Diploma or equivalent

Job description

Our client is on the hunt for a tech‑savvy problem‑solver to join their team as an IT Support Technician!

Primary Responsibilities

• Diagnose, troubleshoot, and perform minor pc hardware repairs (RAM replacement, SSD cloning/replacement, basic troubleshooting, etc.)
• Assist with software installation, configuration, and basic system maintenance
• Support Mac, Windows, and Linux operating systems, including basic configuration, troubleshooting, and user assistance
• Communicate technical issues clearly to users with varying technical backgrounds
• Collaborate with team members to resolve technical problems
• Escalate complex technical problems when appropriate and assist with follow-up and resolution
• Stay current with emerging technologies, tools, and best practices through self-learning and on-the-job training

Job Requirements

• Basic hands‑on experience with PC hardware repair and troubleshooting
• Familiarity with multiple operating systems (Windows, MacOS)
• Strong customer service experience and a positive attitude
• Education: High School Diploma or equivalent required
• Strong communication skills, both verbal and written
• Enjoy partnering with others to accomplish tasks
• Extreme level of organization, both professionally and personally
• Must possess basic math and computer skills

If you’re energized by troubleshooting, passionate about helping people, and ready to make an impact in a growing organization, this is a fantastic opportunity to level up your career. If you're excited to take the next step, please apply today.