IT Support Technician (Level I) – Help Desk & Hardware

Lawndale Christian Health Center; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

PTO & holidays

Educational reimbursement

Home buyer assistance

Retirement contributions

Job summary

Lawndale Christian Health Center is seeking an IT Support Technician to provide level I support for the user base. You will answer help desk calls, log tickets, install and maintain onsite hardware, and troubleshoot IT issues in person, by phone, and remotely.

The role emphasizes customer service, teamwork, and a basic technical foundation with an associate degree or comparable certifications. Join a mission-driven health center in Chicago.

Qualifications

• Respond to user questions via phone or email; provide timely support.
• Strong problem-solving and communication skills required.
• Ability to work in a team environment.

Responsibilities

• Answer help desk calls and log support tickets.
• Install and maintain onsite hardware.
• Troubleshoot IT issues via phone, remote support and in person.

Skills

Problem-solving

Communication

Interpersonal skills

Customer service

Teamwork

Education

Associate degree

A+ certification

MCSE or MCSA

Job description

Lawndale Christian Health Center is seeking an IT Support Technician to provide level I support for the user base. You will answer help desk calls, log tickets, install and maintain onsite hardware, and troubleshoot IT issues in person, by phone, and remotely.

The role emphasizes customer service, teamwork, and a basic technical foundation with an associate degree or comparable certifications. Join a mission-driven health center in Chicago.