IT Help Desk Technician - Level I Support

Howard Brown Health; Chicago (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off

Tuition reimbursement

Employee assistance program

Commuter benefits

Discounts at Brown Elephant

Life insurance

Job summary

Howard Brown Health in Chicago, IL seeks an IT Help Desk Support Level I to provide enterprise-level first-line support for staff. You will diagnose hardware/software issues, document solutions, and ensure timely resolution with excellent customer service.

You will register and manage tickets, escalate complex problems, contribute to the knowledge base, and collaborate with IT Leadership to improve processes across all Howard Brown Health locations.

Qualifications

• Associates degree required.
• 0-2 years in a technical support/IT helpdesk role required.
• Familiarity with remote desktop/support apps and helpdesk software preferred.
• Strong communication and teamwork skills essential.

Responsibilities

• Provide first level IT support via phone, chat, or ticketing system.
• Log and track tickets in the IT Help Desk system and follow up.
• Resolve standard IT problems and escalate complex issues as needed.
• Follow directions from IT leadership to determine best solutions.
• Maintain the knowledge base and participate in Change Control processes.

Skills

Remote desktop

Office 365

Multitask

Communication

Team building

End user support

Professional growth

Education

Associates degree in technology or related field

Tools

Helpdesk software

Remote desktop tools

Job description

Howard Brown Health in Chicago, IL seeks an IT Help Desk Support Level I to provide enterprise-level first-line support for staff. You will diagnose hardware/software issues, document solutions, and ensure timely resolution with excellent customer service.

You will register and manage tickets, escalate complex problems, contribute to the knowledge base, and collaborate with IT Leadership to improve processes across all Howard Brown Health locations.